08/07/2026
Haddii aadan wali soo gudbin codsigaaga, fadlan soo dir maanta. Waxaa harsan laba maalin oo keliya ka hor inta uusan dhammaan waqtiga k**a dambaysta ah ee codsiyada.
๐๐ ๐๐ซ๐ ๐๐ข๐ซ๐ข๐ง๐ : ๐๐๐ฅ๐๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ ๐๐๐๐ข๐๐๐ซ (๐ ๐๐จ๐ฌ๐ข๐ญ๐ข๐จ๐ง๐ฌ)
๐ Locations: Afgoye & Hudur, Somalia
๐ Reports To: Branch Manager
๐ผ Employment Type: Full-Time
โณ Application Deadline: 10 July 2026
๐๐จ๐ ๐๐ฎ๐ฆ๐ฆ๐๐ซ๐ฒ
Hogaan Microfinance is seeking two dynamic and customer-focused Relationship Officers to join our expanding team in Afgoye and Hudur. The successful candidates will be responsible for building and maintaining strong client relationships, promoting financial inclusion, and delivering high-quality, Shariah-compliant financial services.
The Relationship Officer will play a key role in client acquisition, portfolio growth, customer support, and community engagement while ensuring excellent service delivery and adherence to Hogaan Microfinance's policies and Islamic finance principles.
Key Responsibilities
1. Client Acquisition & Business Development
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Identify, recruit, and onboard new clients within the assigned branch catchment area.
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Promote Hogaan Microfinance's products and services to individuals, entrepreneurs, and small businesses.
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Achieve branch business development and client acquisition targets.
2. Client Relationship Management
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Build and maintain long-term relationships with existing clients.
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Provide timely support and respond professionally to client inquiries and complaints.
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Conduct regular client visits and follow-ups to ensure high levels of customer satisfaction and retention.
3. Credit & Financing Support
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Guide clients through the application process for Shariah-compliant financing products.
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Collaborate with Credit Officers in loan appraisal, disbursement, monitoring, and repayment follow-up.
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Ensure compliance with Hogaan Microfinance's policies, procedures, and regulatory requirements.
4. Community Engagement & Market Development
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Represent Hogaan Microfinance in community meetings, business forums, and local outreach activities.
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Conduct market assessments and gather customer feedback to support product and service improvement.
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Promote financial literacy and increase awareness of responsible financial services within the community.
Qualifications & Skills
โ๏ธ Diploma or Bachelor's degree in Business Administration, Finance, Marketing, Economics, or a related field.
โ๏ธ Minimum of 1โ2 years of experience in client relationship management, microfinance, banking, or financial services.
โ๏ธ Knowledge of Islamic finance principles will be an added advantage.
โ๏ธ Strong communication, interpersonal, negotiation, and networking skills.
โ๏ธ Demonstrated ability to build trust and maintain long-term client relationships.
โ๏ธ Proficiency in Somali and good command of written and spoken English.
โ๏ธ Willingness to travel within the assigned branch service area.
How to Apply
Interested candidates should submit their CV and cover letter no later than 10 July 2026 to [email protected]
Subject Line:
Relationship Officer โ Afgoye Branch, or
Relationship Officer โ Hudur Branch
๐ Only shortlisted candidates will be contacted.