10/30/2026
Everything in the mortgage world does not always go how you want it. I have had a long standing streak of closing all of the loans I've started and for the first time in over 5 years, I had one of my clients turned down for their mortgage. A week before closing.
The amount of disappointment felt, the stress and pressure that goes with it, and the unenviable feeling of letting people down all come with it. It is enough to make you want to run and hide for a few weeks.
But, that is not what we do. Anyone that knows me, realizes I'm extremely passionate about anything I do, and that I never do anything half-ass, or less than 100%.
So when I got the news that my clients' loan had been denied, I was completely dejected, embarrassed and perplexed as to how it could have happened. Was there something I missed? A guideline I didn't know about? Was I not paying attention? These are all thoughts that raced through my mind.
I am not a quitter, I don't give up, and I fight the battle until I can fight no more.
I deconstructed everything and found that it really wasn't anything I missed but it was a lack of knowledge for something I really hadn't been involved in before, and I didn't question myself. Sometimes we learn things the hard way, by doing, but when it's with someone's loan, their home and their dream, learning the hard way never is acceptable, or at least not to me.
I went back to the drawing table and told my clients to trust me. They had me in their corner and I would do everything in my power to try and figure it out. I begged the listing agent for more time. They begrudgingly gave it to me with a firm cut off date. I went to work. I figured out that if I could get my clients to do what I needed them to do, I followed up with them every day, even if it meant being a pain in their arse, I would do what I had to do. I put the plan into place and they followed it. They never deviated and I did my best to keep them in good spirits. "You GOT THIS", I kept telling them. After two weeks and a week left, the moment of truth came. We really weren't ready but I threw caution to the wind and told them, let's do this NOW. We sent all of our information up, got our credit repository to respond and we waited with baited breath for the results. SCORE!!!!!!!!!!!!! Upon repulling their credit, scores went up, risk went down, and we reran their loan and got an approval!!
Not only did we get the approval but we could now switch them into a better loan, taking them from a 7.75 rate to a 6.875, and saving them over $200 a month on their payment. The listing agent asked why we were changing their loan and I informed them that it would really benefit the buyers and that I would still hit the drop dead date. They reluctantly agreed.
With switching the loan type, a lot of extra effort had to be put in by a lot of people. But everyone did what they had to do, and today at 1:05 pm, I got the words that we all live for, "You are CLEARED TO CLOSE!"
For the first time, in a really long time, I almost cried at the outcome. I don't know if was relief, happiness, joy or just the feeling of accomplishment. This loan was dead in the water, had already been moved to adverse loans. We brought it back and gave it life and now these clients who worked SO HARD, are getting their home. They can now enjoy their weekend stress free and look forward to closing their loan on Monday.
I've always said, where there is a will, there IS a way.
NEVER SAY DIE!!!!
AND THE STREAK CONTINUES!
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