09/16/2026
AI is changing the call center industry, but Trevor Clark doesn't think it's replacing people anytime soon.
On this episode of Skin in the Game, the ShyftOff founder joins Saxon Baum to talk about where AI is already handling customer interactions well, where it still falls short, and why he believes complex conversations will always need a human on the other end.
They also get into what founders get wrong about AI adoption right now, and how ShyftOff is thinking about the balance between automation and people as the industry shifts. Plus, Trevor speaks candidly about building and scaling ShyftOff out of Tampa along the way.
Listen to the full episode. https://hubs.la/Q04xF9_-0