09/02/2026
๐๐จ๐ซ๐ญ๐ก๐๐ง ๐๐๐๐ง๐๐ฌ๐๐๐ฒ: ๐๐๐๐ข๐๐๐ซ๐ ๐๐๐๐ ๐๐ข๐ฆ๐ฉ๐ฅ๐ ๐
This week's question: ๐ช๐ต๐ ๐ฑ๐ผ ๐๐ผ๐บ๐ฒ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐ ๐ถ๐ด๐ป๐ผ๐ฟ๐ฒ ๐๐ผ๐๐ฟ ๐ฎ๐ฑ๐๐ถ๐ฐ๐ฒ ๐ฎ๐ป๐ฑ ๐ฒ๐ป๐ฑ ๐๐ฝ ๐ถ๐ป ๐ฏ๐ฎ๐ฑ ๐ ๐ฒ๐ฑ๐ถ๐ฐ๐ฎ๐ฟ๐ฒ ๐ฝ๐น๐ฎ๐ป๐ - ๐๐ต๐ฎ๐ ๐บ๐ฎ๐ธ๐ฒ๐ ๐๐ต๐ฒ๐บ ๐ฟ๐ฒ๐๐ถ๐๐๐ฎ๐ป๐?
I'll be honest, I don't think of it as clients ignoring advice. When someone ends up in coverage that doesn't fit, there's almost always an understandable reason behind it, and after 21+ years in the insurance industry, I've learned those reasons deserve respect, not frustration.
Here's what's usually going on:
๐ง๐ต๐ฒ ๐ง๐ฉ ๐ฎ๐ฑ ๐ด๐ผ๐ ๐๐ต๐ฒ๐ฟ๐ฒ ๐ณ๐ถ๐ฟ๐๐. Some folks arrive with their mind made up because a commercial promised benefits that sounded amazing. Those ads aren't lying exactly, but they lead with the shiniest features and skip the trade-offs. Competing with a celebrity spokesperson is real, and I get why a friendly voice on TV feels trustworthy.
๐ ๐ณ๐ฟ๐ถ๐ฒ๐ป๐ฑ'๐ ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ณ๐ฒ๐ฒ๐น๐ ๐น๐ถ๐ธ๐ฒ ๐ฝ๐ฟ๐ผ๐ผ๐ณ. "My sister has this plan and loves it" is powerful. The hard part is that Medicare is deeply personal. Different doctors, different medications, different health histories. The plan that's perfect for your sister can genuinely be wrong for you. That's not intuitive, and I don't blame anyone for leaning on people they trust.
๐ฃ๐ฟ๐ถ๐ฐ๐ฒ ๐๐ผ๐ฑ๐ฎ๐ ๐ฏ๐ฒ๐ฎ๐๐ ๐ฝ๐ฟ๐ถ๐ฐ๐ฒ ๐๐ผ๐บ๐ผ๐ฟ๐ฟ๐ผ๐. It's human nature to focus on this month's premium rather than what happens if your health changes in five years. Some of the most important Medicare decisions are about protecting your future self, and the future is hard to price emotionally.
๐๐ฒ๐ฐ๐ถ๐๐ถ๐ผ๐ป ๐ณ๐ฎ๐๐ถ๐ด๐๐ฒ ๐ถ๐ ๐ฟ๐ฒ๐ฎ๐น. By the time someone reaches me, they've gotten fifty pieces of mail and a dozen calls. Some people just want the deciding to be over, and they'll grab whatever ends the noise.
What do I do about it? I don't argue. ๐ ๐ฎ๐๐ธ ๐พ๐๐ฒ๐๐๐ถ๐ผ๐ป๐, ๐ ๐๐ต๐ผ๐ ๐ฝ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ต๐ผ๐ ๐๐ผ ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐ฟ๐ฒ ๐ณ๐ผ๐ฟ ๐๐ต๐ฒ๐บ๐๐ฒ๐น๐๐ฒ๐, ๐ฎ๐ป๐ฑ ๐ ๐บ๐ฎ๐ธ๐ฒ ๐๐๐ฟ๐ฒ ๐๐ต๐ฒ๐ ๐ธ๐ป๐ผ๐ ๐๐ต๐ฒ ๐๐ฟ๐ฎ๐ฑ๐ฒ-๐ผ๐ณ๐ณ๐ ๐ฏ๐ฒ๐ณ๐ผ๐ฟ๐ฒ ๐๐ต๐ฒ๐ ๐๐ถ๐ด๐ป ๐ฎ๐ป๐๐๐ต๐ถ๐ป๐ด. Sometimes they still choose differently than I would, and that's their right. It's their coverage, not mine. What matters is they chose with clear eyes. And when circumstances change, as they often do, they know I'm still here, no I-told-you-so included.
๐ง๐ต๐ฒ ๐ฝ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐ฟ๐ฒ๐ฎ๐ฑ๐ถ๐ป๐ด ๐๐ต๐ถ๐: if you picked a plan and you're now unsure about it, that's not a failure on your part. ๐ฃ๐ถ๐ฐ๐ธ ๐๐ฝ ๐๐ต๐ฒ ๐ฝ๐ต๐ผ๐ป๐ฒ, ๐ฎ๐๐ธ ๐๐ผ๐บ๐ฒ๐ผ๐ป๐ฒ ๐๐ผ ๐๐ฎ๐น๐ธ ๐๐ต๐ฟ๐ผ๐๐ด๐ต ๐ถ๐ ๐๐ถ๐๐ต ๐๐ผ๐, ๐ฎ๐ป๐ฑ ๐๐ฒ๐ฒ ๐ถ๐ณ ๐ถ๐ ๐๐๐ถ๐น๐น ๐ณ๐ถ๐๐. No lecture, I promise.