02/11/2026
🤎 HOUSE OF PAWS – IMPORTANT SALON POLICIES 🤎
Now that we’re settled into our new salon at 6 Victoria Road we’d like to make everyone aware of our salon policies. These are in place to help our days run smoothly, keep all dogs safe and ensure we’re able to provide the best service possible.
🐾 LEADS & SAFETY
All dogs must be kept on a lead when entering and leaving the salon. Our new door doesn’t have an automatic locking system, so this is particularly important to prevent any dogs escaping.
🐾 TOILETING
Please give your dog the opportunity to toilet before coming into the salon. This helps us keep the salon clean and hygienic for all our dogs. We completely understand accidents can happen, but we'd really appreciate your help with this.
🐾 FLEAS
All dogs must be flea-free. If fleas are found, your dog will need to be sent home and the full appointment price will still be charged.
🐾 MATTING
Additional charges may apply for matted coats. Matting takes considerably longer to work through and can add extra time to appointments, often pushing the rest of our working day back. Any additional charges will depend on the time and work involved.
🐾 LATENESS & COLLECTIONS
Please arrive on time for drop-off and collect your dog at the agreed collection time.
Late collections can prevent us from starting our next groom on time, as we cannot always begin another appointment while a dog is still in the salon. Additional charges may apply for late collections, and late arrivals may result in a reduced groom if we don’t have enough time.
🐾 CANCELLATIONS
We operate a 48-hour cancellation policy:
• Less than 48 hours’ notice – 50% of the appointment price.
• Less than 24 hours’ notice – 100% of the appointment price.
As a small business, we rely on our appointments to cover our running costs, wages and salon bills. When an appointment is cancelled at short notice, it is often too late for us to offer that space to another customer. We simply cannot afford to have time set aside for appointments that aren’t attended without being paid for.
We appreciate that unexpected things happen, but we kindly ask that you give as much notice as possible.
🐾 DEPOSITS & NEW BOOKINGS
All new customers are required to pay a £20 deposit to secure their appointment. This will be deducted from the final appointment price.
🐾 KNOW WHO YOU’RE BOOKED WITH
We now have myself (Libby) and Ellie working under House of Paws, alongside two self-employed groomers who run their own businesses from the salon.
Please make sure you know which groomer your appointment is booked with, as each groomer manages their own diary, appointments and payments separately.
🤎 A LITTLE THANK YOU
We know these policies may seem like a lot, but they help us protect our time, our business and, most importantly, the dogs in our care.
By following these guidelines, it allows us to keep the salon running smoothly and provide the highest standard of care for every dog who visits us.
We’re so grateful for everyone’s continued support and understanding as we settle into our new salon. Thank you for helping us keep House of Paws a safe, happy and welcoming place for all your dogs! 🐾🤎
