19/10/2026
𝐖𝐞’𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫 – 𝐀𝐠𝐞𝐧𝐭 𝐒𝐮𝐜𝐜𝐞𝐬𝐬
BRAC Saajan Exchange Ltd. is looking for an experienced and motivated Team Leader – Agent Success to lead our team in Dhaka, build strong relationships with overseas agents and drive agent activation, engagement and transaction growth.
𝐑𝐨𝐥𝐞 𝐏𝐮𝐫𝐩𝐨𝐬𝐞:
You will lead the Agent Success team to ensure agents are successfully onboarded, trained, activated, supported and retained. Working closely with internal departments, you will help agents increase transaction volumes while maintaining service, compliance and operational standards.
𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
● Lead, coach and manage Agent Success Officers, allocate agent portfolios, set daily priorities and review individual KPIs.
● Oversee the agent journey from compliant onboarding and training through first transaction, full activation and sustained sales performance.
● Drive agent activation and transaction growth against agreed sales budgets and KPIs.
● Analyse sales value, transaction counts, utilisation and productivity using monthly reports and the 12-month agent-utilisation dashboard.
● Implement structured follow-up plans for new, inactive and underperforming agents, including 30-, 60- and 90-day performance reviews.
● Build strong agent relationships, investigate declining activity and agree corrective actions with clear owners and deadlines.
● Gather market intelligence on competitor pricing, service quality, promotional offers and agents’ engagement with other money-transfer providers.
● Coordinate with Relationship Managers, Operations, Compliance, Finance and IT to resolve enquiries, transaction issues, account balances, system problems and transaction-limit requests.
● Ensure agent queries and complaints are recorded, monitored and resolved within agreed service turnaround times.
● Analyse revenue and costs to assess profitability and identify opportunities for improvement.
● Monitor and compare competitors’ pricing to understand BSEL’s market position.
● Recommend pricing strategies to strengthen BSEL’s competitiveness while maintaining profitability.
● Prepare daily exception reports, weekly team and portfolio reviews, and monthly budget-versus-actual reports that highlight variances, risks, and actions.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
● Bachelor’s degree in finance & Banking/ Accounting/ Economics/ or a related discipline.
● Minimum five years of relevant experience, preferably with a money-transfer company managing overseas agent networks.
● Proven experience leading sales teams and managing customer service or agent support operations.
● Strong analytical skills, with the ability to improve agent utilisation and drive transaction growth.
● Excellent communication, relationship management, coaching and problem-solving skills.
● Ability to communicate in the Sylheti dialect is preferred.
Department: Sales
Location: Dhaka, Bangladesh
Reporting to: Head of Retail / Head of Sales
Employment type: Full-time
Salary: BDT 50K – 65K
Working hours: 2:00 pm–11:00 pm
Weekly days off: Two days, on a rota basis
𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆:
If you are ready to take on a senior leadership role and make a meaningful impact on business growth, we encourage you to apply.
Please send your CV to: [email protected] or apply directly https://bracsaajan.com/careers/