Europ Assistance

Europ Assistance Europ Assistance South Africa is now AZOZA!!!

Europ Assistance was established in 1984 and currently offers the most comprehensive portfolio of products in the country, primarily focused on emergency assistance services. A state-of-the-art contact centre in Johannesburg widens our reach by delivering services in most South African languages. The in-house call centre provides quality-controlled telephonic advice and consultation services in th

e automobile, health, home, travel, emergency, legal and the educational fields. At Europ Assistance, we are committed to reinventing products and processes continuously, innovating in tandem with an ever-evolving market. Our consistent leadership and learned expertise in the field has set a benchmark for technical excellence and ongoing product enhancement across the board. At Europ Assistance, our expert technical skills and intelligent services are complemented by a culture that instils a positive attitude towards business; because great business rests on great relationships. Our promise, regardless of the project, context or issue, is that our service will always be rooted in a welcoming, client-centric philosophy, and that our people will always be open, positive and singularly focused on delivering results.

⚽🏆 The FIFA World Cup is here, and Team AZOZA is getting into the spirit with our Department Spirit Challenge!May the be...
11/06/2026

⚽🏆 The FIFA World Cup is here, and Team AZOZA is getting into the spirit with our Department Spirit Challenge!
May the best team win as we celebrate teamwork, friendly competition, and World Cup fever. 🌍🎉

In today’s competitive environment, organisations need a Value-Added Services (VAS) Partner that enhances member experie...
05/06/2026

In today’s competitive environment, organisations need a Value-Added Services (VAS) Partner that enhances member experience, strengthens engagement, and delivers reliable support. AZOZA combines advanced technology, a nationwide service provider network, and customer-focused service to deliver real value to both organisations and their members.

1. Exceptional Customer Service
AZOZA is committed to professional, efficient, and empathetic service delivery. Every interaction is handled with care, helping improve member satisfaction, trust, and loyalty.

2. Extensive Service Provider Network
With a large network of trusted providers across multiple industries and regions, AZOZA ensures fast response times, reliable support, and consistent service quality.

3. Technology-Driven Solutions
AZOZA uses advanced technology to improve operational efficiency and member experience through real-time tracking, digital service enablement, and seamless system integrations.

4. Dedicated Account Management
Each client is supported by dedicated Key Account Managers who provide proactive support, quick issue resolution, and tailored service management.

5. Customized Reporting and Insights
AZOZA offers customised reporting aligned to your business objectives, providing valuable insights into utilization, trends, and service performance to support informed decision-making.

6. Comprehensive Product Offering
With solutions across multiple industries and service categories, AZOZA provides flexible, scalable VAS solutions through one trusted partner.

7. Live Case Management and Tracking
Real-time case management and tracking provide transparency, accountability, and improved communication throughout the service process.

Choosing AZOZA means partnering with a provider focused on reliability, innovation, and long-term value – helping organisations deliver meaningful benefits and an enhanced member experience.

At AZOZA, we are proud to provide our Personal Accident Benefit to our clients, helping them extend valuable protection ...
01/06/2026

At AZOZA, we are proud to provide our Personal Accident Benefit to our clients, helping them extend valuable protection and support to their employees.

We were proud to attend the Barloworld Wellness Day, where we had the opportunity to engage with employees and educate them about the benefits available through our Personal Accident Benefit. By creating awareness and understanding, we help ensure that employees can make the most of the support available to them when they need it most.

Thank you to Barloworld for partnering with us to assist in employee wellbeing and protection.

29/05/2026
AZOZA proudly representing at the GEMS Summit and Durban Roadshow.More than just a provider, AZOZA is a trusted partner ...
28/05/2026

AZOZA proudly representing at the GEMS Summit and Durban Roadshow.

More than just a provider, AZOZA is a trusted partner — committed to building meaningful relationships, delivering value, and supporting clients every step of the way.

Thank you to everyone who connected with us during these events. We look forward to continuing the journey together

Great swings, great conversations, and even better partnerships! ⛳🏌️Team AZOZA had an amazing time attending the Santam ...
27/05/2026

Great swings, great conversations, and even better partnerships! ⛳🏌️

Team AZOZA had an amazing time attending the Santam Travel Insurance Golf Day — enjoying the course, celebrating strong partnerships and connecting with industry peers.

Thank you to our valued client for a fantastic day out. We’re proud to be part of partnerships that go beyond business.

AZOZA in action at the UD Trucks Aftermarket Conference 🚛We were proud to represent AZOZA and showcase the value we brin...
20/04/2026

AZOZA in action at the UD Trucks Aftermarket Conference 🚛

We were proud to represent AZOZA and showcase the value we bring to the aftermarket space at the UD Trucks Aftermarket Conference. It was an incredible platform to share insights, demonstrate our capabilities, and engage with UD Trucks leaders driving innovation and excellence.

Opportunities like these allow us to strengthen relationships, highlight our commitment to service excellence, and align with partners who share our vision for delivering real impact.

Thank you to UD Trucks for the opportunity to present and connect — we look forward to continued collaboration and growth.

Be ready for anything this EasterAs the Easter long weekend approaches, many South Africans will be heading out on the o...
02/04/2026

Be ready for anything this Easter

As the Easter long weekend approaches, many South Africans will be heading out on the open road, but even the best journeys can come with unexpected twists. From flat tyres and dead batteries to accidents, breakdowns, or sudden medical emergencies, having the right support in place is essential.

True peace of mind comes from knowing you’re covered on every front. Whether it’s fast roadside assistance, like towing, tyre changes, fuel delivery, or on-the-spot help or immediate access to emergency medical coordination when it matters most, being prepared can turn a crisis into a controlled situation and keep your loved ones safe.

With AZOZA, you don’t have to choose between medical and roadside support, you get both, seamlessly integrated into one powerful solution. Our approach is designed around real-life needs, ensuring that no matter what happens on your journey, the right help is always within reach.

What truly sets AZOZA apart is our market-leading, customer-centric omnichannel experience. We’ve reimagined how you access support, giving you fast, intuitive, and reliable ways to connect when every second counts. Whether through WhatsApp, our smart Mobi-app, B-Call, or A-Call, you can reach assistance instantly through the channel that suits you best. It’s more than convenience, it’s intelligent, responsive support designed to move with you.

Before you travel, make sure you:

• Check what roadside and medical support services are included in your cover
• Save emergency contact details on your phone
• Ensure everyone travelling with you knows how to access help

A smooth trip starts with preparation and with AZOZA’s advanced, always-on support network, you can focus on enjoying the journey, knowing both your vehicle and your wellbeing are taken care of.

Are you getting the level of access and care you deserve, or is it time to switch to a provider built around you and your client's needs?

AZOZA proudly on the green! ⛳️We were honoured to represent AZOZA at the GEMS Stakeholder Golf Day — a fantastic opportu...
22/03/2026

AZOZA proudly on the green! ⛳️

We were honoured to represent AZOZA at the GEMS Stakeholder Golf Day — a fantastic opportunity to connect, collaborate, and strengthen partnerships within the industry.

Events like these remind us of the value of building meaningful relationships beyond the boardroom, all while enjoying a great day out.

Thank you to GEMS for hosting such a well-organised and engaging event. We look forward to many more moments of collaboration ahead!

Address

4 Ellis Street, Block E, 4th Floor
Johannesburg
1709

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+27119919000

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