05/24/2026
5.0 star review received on Experience.com for Tom Lade by Ronda B - Working with Tom and the entire team at CrossCountry Mortgage was an absolutely outstanding experience from start to finish. Tom, Evan, Elizabeth, Shireen Shackelford, and everyone involved went above and beyond to make the mortgage process smooth, stress free, and successful.
I purchased my new home from across the country without even seeing it in person first, and their communication, professionalism, and attention to detail gave me complete confidence throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt supported and informed.
What truly stood out was how much the team genuinely cared. They were responsive, knowledgeable, patient, and incredibly organized, making what could have been a stressful experience feel exciting and manageable. Their dedication and teamwork were exceptional, and it was clear they were committed to helping me every step of the way.
I cannot recommend Tom, Evan, Elizabeth, Shireen Shackelford, and the entire CrossCountry Mortgage team highly enough. They exceeded every expectation and helped make purchasing my new home a wonderful experience. I am truly grateful for all of their hard work, professionalism, and support.
Ronda
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