08/25/2026
Last Monday was one of those days where every customer service experience I had as the customer was a bad one. It was another reminder how important it is for my clients to have an advocate that represents them and not the insurance companies.
What percentage of our economy is based on mistakes that companies are hoping we are too exhausted to fix?
Think of the interactions we have with our banks, insurance companies, rideshare, streaming services... How long does it take to get a problem resolved? Is it even possible with some of them? (looking at you, Uber and Lyft).
It's exhausting. Is it strategic on their end?
My takeaway: listening to the customer and doing everything you can to solve their problem is the easiest and most important thing you can do.