11/05/2026
During Long-Term Care Awareness Month, we’re reminded of the importance of planning for a potential long-term care need. But planning is only part of the story. The claims experience matters too.
In this video, Val Besserman, Chief Operating Officer for Long-Term Care Solutions at New York Life, discusses the human side of claims and the role support can play in helping families navigate changing care needs.
Because when a long-term care need arises, the claims experience is where planning becomes real.