Treat your customers, your employees, and your communities with respect and you will earn their loyalty. Our strategy has never been about selling products, but instead about finding ways to help make life more rewarding for our customers. For two years in a row, we were voted the number one Bank in Pennsylvania by our customers for trust and satisfaction. In a Forbes nationwide customer survey, f
inancial institutions were rated on overall recommendations and satisfaction, as well as trust, terms and conditions, branch services, digital services, and financial advice. First Citizens ranked in a top position two years in a row. This honor isn’t about financial performance, but instead recognizes us for taking care of our customers and their families, which is what being a Community Bank is all about. Our employees make the difference! This recognition is about them and for that we thank them for this distinction. We believe happy customers are a key component of the community-banking standard. In fact, according to a 2016 American Bankers Association study, Community Banks notched the highest customer satisfaction scores. They consistently earned the highest scores for courtesy and helpfulness, and respondents said they were more satisfied with the call center experience they experienced at Community Banks. Our vision at First Citizens is to remain a highly successful, independent community bank. We remain honored and humbled by the recognition we receive for our efforts. Voted the Best in State Bank by our customers in a Forbes survey in 2018 and 2019. Ranked one of the top-performing community banks in the Nation for 13 consecutive years by American Banker. Recognized as one of the top Ag Lending Banks in the Nation, one of only two headquartered in Pennsylvania. Consistently awarded 5-star ratings from Bauer Financial, Inc., an organization that analyzes the financial condition of banks in our Nation. FCCB is headquartered in Mansfield, Pennsylvania. For more information about First Citizens, visit www.myfccb.com. Equal Housing Lender | Member FDIC
