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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Nicole Carpenter - Platinum Eagle Mortgage

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United States
Forney, TX
Nicole Carpenter - Platinum Eagle Mortgage

I started in the mortgage industry in 2001, at the ground floor. I have been a Loan Officer since 2005.

I have since worked my way up through most of the mortgage industry, including post-closing auditor and mortgage processor. With over 20 years of mortgage experience, Nicole understands that knowledge is power, so she continually keeps up to date on the financial markets to better understand the forces that drive interest rates. With a combination of her knowledge, experience and attention to deta

il, Nicole has become a vital resource for clients and lending partners. She has experience with all types of loan programs, including Conventional, FHA, VA, USDA and Manufactured Homes, Down Payment Assistance, as well as Jumbo Mortgage Programs. She took the time to develop a valuable tool for first-time homebuyers called "Road to Homeownership" which provides a detailed map for her clients wishing to purchase their first home

Texas Consumer Complaint and Recovery Fund Notice - https://www.platinumeaglemortgage.com/texas-consumer-complaint-recovery-fund-notice/

06/09/2026

5.0 star review received on Experience.com for Nicole Carpenter by Velma T - I love her availability and time she spent answering and/or guiding through the process. She was always calm and listened to what you had to say or asked. No complaints from me at all regarding Nicole

Click to see all 51 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

05/10/2026

5.0 star review received on Experience.com for Nicole Carpenter by Brandi C - Nicole was great to work with! Great communication and satisfaction.

Click to see all 48 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

04/26/2026

5.0 star review received on Experience.com for Nicole Carpenter by Caycie E H - Nicole made our experience GREAT! She was such a fabulous person to work with. I could never say enough wonderful things about her. Professional, excellent communicator, always there when we needed her and just genuinely the best person we could have asked for to help us throughout this process.

Click to see all 46 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

04/25/2026

5.0 star review received on Experience.com for Nicole Carpenter by Celia G - Mrs. Carpenter was great in all parts of transaction. She knows her stuff. I enjoid working with her

Click to see all 45 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

04/23/2026

5.0 star review received on Experience.com for Nicole Carpenter by Woodrow S - I have Chime mobile banking and it made things really hard, like really REALLLY hard. Nicole fought for me and found ways to make everything work. She even saved me thousands on my home insurance when she didn't have to. She looked out for me and even told me when I was being a dumb dumb doing dumb dumb things. I put my trust and faith in her and I am so glad I did!! 5 bazillion stars

Click to see all 44 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

03/30/2026

5.0 star review received on Experience.com for Nicole Carpenter by Brittney S - Nicole and I have work together on previous transactions including with these clients which meant this recent transaction should've been a breeze. Nicole was the ONLY reason we selected this company. If I had known the headache that was about to unfold I would've recommended one of my other lenders. She was the only good thing about this process, the main cause for concern seemed to be an underwriter who requested arbitrary documents at the end; the day before closing. Denied documents multiple times for unknown reasons and just overall held up closing for what seemed to be no reason at all. Causing my clients to miss closing day. Then after these documents finally got approved the closing team preparing closing docs took much longer than anticipated which caused almost a 2nd time of missing closing.
There seemed to be a lack of communication and understanding between the team. Now lending was not the only party at fault...title had its own issues that caused what I believe to be a snowball of issues between the two groups. But the main problem started with the underwriter. If this document was as important as he made it out to be it should've been requested weeks before hand not the day before closing. Then deny multiple copies of said requested document. I checked in weekly with Nicole and when she would get me an update from her team...all was fine. So for this to transpire days before closing with little to no explanation of why... my clients were upset.
On behalf of my clients and me; it just seems that something is wrong on the backend of this transaction.

It will be difficult to recommend this company for my future clients.

Click to see all 43 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

03/08/2026

5.0 star review received on Experience.com for Nicole Carpenter by P**l C J - Nicole Caroentet was amazing and so supportive and always available! She is a true professional!

Click to see all 41 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

02/06/2026

5.0 star review received on Experience.com for Nicole Carpenter by Justin V - The entire process was amazing. Nicole is very experienced, diligent, and a great communicator. I only use her when buying a home.

Click to see all 39 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

02/02/2026

5.0 star review received on Experience.com for Nicole Carpenter by Zachary R - Great communication and making the process easy to understand and carry out.

Click to see all 38 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

01/30/2026

5.0 star review received on Experience.com for Nicole Carpenter by Matt O - I had a great experience working with Nicole on a recent transaction. Her knowledge, professionalism, and clear communication made the process smooth from start to finish. The loan two days early and my clients felt well taken care of throughout the entire process. I look forward to working with her again and highly recommend her services.

Click to see all 36 reviews of Nicole Carpenter, Sr. Loan Officer | NMLS # 349299

Address

Forney, TX
75126

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://www.newamericanfunding.com/mortgage-loans/NICOLECARPENTER

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