09/04/2026
Wow! 97 net promotor score is a measure of customer service, and specifically how likely someone is to refer a business to someone else. 97/100 is insane for the mortgage industry! Our industry’s average is about 16/100. 🤯 This tells you our clients and referral partners feel VERY well cared for.
We love educating and empowering our clients in their path to homeownership!
Growth is exciting. Growing without losing sight of the people you serve is something worth celebrating.
This summer, Highlands reached record production and continued to grow—all while maintaining an extraordinary Net Promoter Score of 97.2.
That score reflects the experience our clients and Realtor partners have with Highlands, from the loan officers guiding them through the process to the teams behind the scenes helping each loan move forward. Even during a season of tremendous growth, our people continued to show up with the care, communication, and service our clients and partners count on.
That’s a summer highlight we’re incredibly proud to share.