09/09/2026
Picture an employee in a team meeting as a new decision is announced.
The organisation has been talking about openness. Leaders have said they want challenge and fresh thinking. But the employee has also learnt, over time, that their manager does not respond well to awkward questions.
So they stay quiet.
This is how trust breaks down in practice. Not through a headline event, but through a pattern of small moments that teaches people what is actually safe to say and who should hear it.
Our research found that 1 in 5 employees say trust in their organisation depends heavily on who their manager happens to be. That is not a trust culture. That is uneven pockets of trust, shaped by the habits and emotional discipline of individual managers.
The second article in our Trust Paradox series looks at why managers can become an organisation's biggest trust risk, and what HR leaders can do to make trust a daily management discipline rather than a personal trait.
https://eu1.hubs.ly/H0y9yHZ0