21/08/2026
An insight in to yesterday…
So imagine the day before you’re moving house, the lender sends a text to say it’s all completed (solicitors get the money the day before) but the text panics you that the mortgage you’ve now got isn’t quite right in payments. And it wasn’t.
So, I don’t just go to my nail appointment and ignore it. I sit there viewing documents, messaging a colleague to help too (Sorry Nat!). I leave that appointment and don’t even head home. I get my laptop.
I tell the customer that you’re double checking but don’t worry. And he doesn’t worry as he knows he’s in good hands! He carries on his day knowing I’ve got it.
I sit and cry. Something isn’t right. I blame myself (despite it not being my fault) and I cry. I cry because my clients mean everything and I take it all so personally. I don’t tell him this yet as I want resolve.
BUT
You get dedication. You get broker support. You get it sorted!!
The lender calls me and apologises. They call the client and apologise before I had chance to confirm it was an issue as I kept clients pacified. They work on fixing it and I don’t stop until they do.
This wasn’t my fault. It got highlighted and the customer had full faith in me to resolve.
Now imagine all that stress YOURSELF the day before moving home without the support of little old me.
Sometimes, you really do pay to get expertise, peace of mind, and ownership!
Now, let’s get them moved in today!! It’s been a long time coming. Even will raise a glass tonight 🤣 🥂
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YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP PAYMENTS ON YOUR MORTGAGE
