07/05/2026
I’m sitting here today feeling incredibly grateful. I’ve just reached a milestone that means the world to me: 100 consecutive 10/10 reviews, maintaining a Net Promoter Score of 100. 🥂✨
To be honest, the “100” isn’t what matters most; it’s the 100 stories behind it. It’s the first-home buyers I’ve cheered with at settlement, the families I’ve helped upsize, and the neighbors who trusted me to navigate the tricky bits of finance.
Why this feels so big...
In the world of finance, the “Big 4” banks are the giants, but their customer satisfaction scores (NPS) often sit between 10 and 30. Reaching 100 as a local broker proves something I’ve always believed:
People don’t want a “representative”; they don’t want to be a “number”, they want support and guidance often through a pretty daunting finance journey.
To my clients:
Thank you for letting me into your lives. Thank you for the referrals, the kind words, and the trust. You aren’t just “files” on my desk-you’re the heartbeat of my business, and I wouldn’t be here without you.
I’m so proud to be your local broker. Here’s to the next 100! 🩵