Border Bank

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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Border Bank, Bank, Lobby, Customs House 5 Constitution Avenue, Canberra.

31/10/2026

Happy Halloween. If you are out and about tonight, stay safe, look out for one another and enjoy the evening.

01/10/2026

Ever noticed a card surcharge added at checkout?

From 1 October, businesses will no longer be able to apply surcharges to designated debit, prepaid and credit card payments across eftpos, Mastercard and Visa just because you choose to pay by card, phone or another digital wallet.

That doesn't necessarily mean things will become cheaper. Businesses still face costs when accepting card payments and may choose to absorb those costs or factor them into their prices.

The key difference? The advertised price should be the price you pay, without an extra surcharge being added simply because you paid by card.
✅ Check the price
✅ Check the amount
✅ Know what any extra fee is for
Learn more about the changes and what they could mean for your everyday spending.
https://www.borderbank.com.au/card-surcharge-fees

16/09/2026

On R U OK Day last week, our teams came together over morning tea across Sydney, Melbourne and Canberra 💛

It was a chance to step away from the day-to-day, connect with each other and remember the importance of a simple question: R U OK?

A conversation can make a real difference, not just on R U OK day, not just today, but any day. Please take the time to check in with the people around you, listen, and keep the conversation going!

07/09/2026

Nothing says thank you quite like a Kombi full of treats 🍭🍦

We recently surprised the Border Bank team at Bourke Street with a visit from the Treats Kombi Van, serving up lollies, ice cream, popcorn, gingerbread and plenty of afternoon sugar hits!

A little treat for a team that deserves a big thank you for everything they do for our members every day. 💙

06/09/2026

Today, we're celebrating all the dads and father figures who show up every day for the people who matter most.

To our members in the Australian Border Force and Department of Home Affairs, thank you for the important role you play in helping keep Australians safe and secure. We appreciate your service, commitment and contribution to our country.

Happy Father's Day from Border Bank.

27/08/2026

Scam Awareness Week is a reminder that awareness remains one of the strongest defences against fraud.

Knowing what Border Bank will never ask you to do can help you spot a scam before it succeeds.

Learn more about staying scam aware: https://www.borderbank.com.au/security/scams

26/08/2026

Happy International Dog Day! 🐾
Today we're celebrating the dedicated detector dogs that help protect Australia's borders, along with all the loyal companions who enrich our lives every day.

We'd love to meet your furry friend. Share a photo below. 🐶

26/08/2026

Protecting your information starts with knowing the red flags.

Border Bank will never ask for your password, PIN or one-time passcode, and we'll never ask for remote access to your device.

A quick pause can help prevent a costly mistake.

Learn more: https://www.borderbank.com.au/security/scams

24/08/2026

Scammers are constantly changing their tactics, but some things never change.

Border Bank will never ask for your personal or banking information by unsolicited text or email, and we'll never direct you to transfer funds to another account.

This Scam Awareness Week, know what to look for and stay one step ahead.

Learn more: https://www.borderbank.com.au/security/scams

24/08/2026

Update 3:15pm. Border Bank contact centre lines are now available. We apologise for the disruption and appreciate your patience.

Address

Lobby, Customs House 5 Constitution Avenue
Canberra, ACT
2601

Telephone

+61262438900

Website

http://customsbank.com.au/

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