10/29/2026
There's a reason restaurants take reservations.
A process creates order. It helps manage limited space, competing demands and a lot of uncertainty.
But anyone who has actually run a busy dining room knows the reservation book only gets you so far.
Someone arrives early. Someone stays late. A table opens unexpectedly. Another doesn't.
At that point, the job changes from following the plan to using judgment.
I've been thinking about that distinction lately because it applies to far more than restaurants.
Processes are useful. Rules are useful. But real life rarely follows the score exactly as written.
Sometimes you need the orchestra.
Sometimes you need a little jazz.
In "The Reservation Dance," I look at what happens when the process meets reality - and why judgment still matters.
There's a reason restaurants take reservations. A process creates order. It helps manage limited space, competing demands and a lot of uncertainty. But anyone who has actually run a busy dining room knows the reservation book only gets you so far.