06/16/2026
Not every reverse mortgage is straightforward. Some clients come in with unusual circumstances, added legal complexity, limited tech experience — the kinds of wrinkles that can slow things down or make someone feel like a burden. This client had a few of those, and Barbra Kramer took every single one in stride.
She navigated an out-of-the-ordinary situation involving an ex-spouse, worked through the paperwork complications that came with it, and never made the client feel like any of it was too much. When computer difficulties made communication a challenge, Barbra found a way around that too. Every phase, handled. Every concern, addressed.
What really stood out was what came after — the client's confidence that Barbra will still be there for questions once the ink is dry. That kind of trust doesn't happen by accident.
We're so grateful for this review, and so proud to have Barbra on the ARLO team!