10/09/2026
We couldn’t celebrate Customer Service Appreciation Week without celebrating someone who has made taking care of people a career Donna O’Donnell.
Think about how many advisors, clients, coworkers, families, phone calls, questions, changes, challenges and milestones are represented in those years.
And through all of them, Donna has remained Donna - kind, dependable, helpful, and always willing to do whatever she can for the person on the other end of the phone, email or desk.
Technology changes. Companies change. Our industry certainly changes.
But the importance of having someone who knows people, cares about people and shows up for people never does.
Donna is a reminder that some of the most valuable things we provide at Keystone can’t be measured on a spreadsheet.
They’re relationships. Trust. History. And knowing there’s a familiar person you can call when you need help.
Donna, thank you for showing us exactly what great service looks like. We are incredibly grateful for you.