10/08/2026
We were talking to one of our clients today that needed help and she was a little frustrated with her apartment complex because evidence of insurance had already been provided twice, but they couldn't find it. She vented her frustration to us that the apartment complex management was not organized at all and inefficient.
When getting off the phone, my staff person said to her, "if you need us to straighten it out, give us a shout." Probably not the most professional way to close out a conversation with a client, but we know this client well and she appreciates our good-natured humor in her times of stress. This turned the conversation into a less stressful tone and more in a relaxed, light-hearted banter. Words matter and we can choose which ones to use at which time. So, having said that, if you need us to help straighten your insurance woes out, give us a shout! www.jeffgrayinsurance.com