Craig offers over 20 years experience and award winning advice on first home, investing, refinancing, business lending, budgeting, money/mortgage planning and more throughout the Kapiti and Greater Wellington region. Financial Advice Provider (FAP) is Craig Pope Financial Services Limited (FSP 1004103) which is authorised to provide financial advice. My FAP’s publicly available information & priva
cy policy can be found below. Privacy Policy:
Introduction
Craig Pope Financial Limited (we us , our ) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, you can contact our Privacy Officer by email on [email protected]. Or visit www.privacy.org.nz for further information. Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. What is personal information? Personal information is information about an identifiable individual. It includes (but is not limited to) name, address, contact details, date of birth, occupations, payment details, employment history and/or details, education and qualifications, financial information, testimonials and feedback, evidence of source of funds or source of wealth (in some cases) and other information. How we use your personal information
We will use your personal information:
• to verify your identity
• to provide services and products to you
• to market our services and products to you, including contacting you electronically (e.g. by call, text or email for this purpose)
• to improve the services and products that we provide to you
• to respond to communications from you, including a complaint
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or the Act. Disclosing your personal information
We may disclose your personal information to:
• other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, hosting and data storage providers, specialist consultants and legal advisers);
• Product providers (such as but not limited to lenders and insurance companies);
• Financial advisers and financial advice providers who may use our services;
• other companies or individuals who perform checks (such as but not limited to compliance reviews and audits) that are necessary or desirable under law on our behalf;
• other companies, agencies or individuals that maintain databases against which your identity may be verified, which may include (but is not limited to) the New Zealand Department of Internal Affairs, and New Zealand Transport Agency;
• social media sites on which we may have a presence;
• courts, tribunals and regulatory authorities (such as the Financial Markets Authority, and Ministry of Justice in New Zealand);
• Office of the Ombudsman, where a complaint relates to official information;
• any person or agency we believe could assist in responding to a serious privacy breach.
• Office of the New Zealand Privacy Commissioner, where a complaint relates to breach of the Privacy Act 2020;
• Human Rights Commission, where a complaint relates to discrimination;
• CERT NZ, where appropriate to assist with the management of a voluntarily notified privacy breach
• Overseas privacy regulator, where a complaint relates to the actions of an overseas agency; and
• anyone else to whom you authorise us to disclose it. Except as described above, we will not disclose your personal information without your written or oral consent, unless we are required to do so by applicable law. Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. Our software is subject to audits to ensure it is continuing to meet security requirements. All data handled in our software is encrypted in transit and during storage and can only be accessed over secure network connections. Storing your personal information
We will only retain personal information as long as it is required for the purposes for which the information may lawfully be used. All data stored online is backed up and can be retrieved in the event of data loss or corruption. Data will sometimes be held on-premise at (Unit 5b, 18 Seaview Road Paraparaumu) if it is provided to us outside of our software. Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, email us at [email protected] Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). Data Breaches
Our Privacy Officer has processes and systems in place in the unfortunate event of a data breach. If such an event occurs, we will promptly identify, report and examine a personal data breach. Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information. We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website. We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on our software. We may utilise services from one or more third party suppliers to monitor use of our systems. These third-party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems. Public Disclosure:
IMPORTANT INFORMATION ABOUT CRAIG POPE FINANCIAL
What you need to know and important information about my business
Licencing Information
Craig Pope Financial Services Limited (trading as Craig Pope Financial) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice. The Financial Services Provider Number (FSP) is 1004103. Our Office & Contact Details
Full name: Craig William Pope FSP22361
Address: Unit 5b (upstairs), 18 Seaview Road Paraparaumu 5032
Postal Address: PO Box 334, Paraparaumu 5254
Phone: 0275 476 739 or 0800 000 518
Email: [email protected] or [email protected]
Website: www.craigpopefinancial.co.nz
Nature and Scope of Financial Services
Any financial advice given to you on our behalf will be based on the information
you have provided about your needs, financial situation, or goals; therefore, it is
important you disclose your financial and personal position and goals to the best of
your ability. Our services we give advice on:
• Home loans – first and second mortgages, refinances, top ups, bridging finance, preapprovals, mortgage reviews
• Investment property loans including commercial
• Personal loans, asset/equipment finance
• Business loans
• Debt reduction, money planning and budget advice
We do not provide investment or insurance advice but can refer you to an appropriate specialist. Product providers we might recommend include
• ANZ Bank New Zealand Limited • ASB Bank Limited • Avanti Finance Limited
• Basecorp Finance Limited • Bank of New Zealand • DBR Limited
• General Finance Limited • Unity • Southern Cross Finance Limited
• Pepper New Zealand Limited • Resimac Financial Securities Limited • AIA Sovereign
• Kiwi Bank • Westpac New Zealand Limited • The Co-operative Bank Limited - TSB Bank -
• Cressida Capital One Limited • ASAP Finance Limited • Liberty Financial Limited
• SBS Bank • First Mortgage Trust • Bluestone • Prospa • Bank of China • Heartland Reverse Mortgages •Private Lender if needed
Commission, Fees and Costs
The following section outlines our commission, fees and other costs that may apply. Commission
Generally, you won’t be charged for engaging our service to arrange lending. This
is possible because, on settlement of a loan, most mainstream Banks, and some
Nonbank lenders will pay an Adviser (us) an initial (upfront) commission when the loan
is drawdown. This is normally a percentage of the loan facility ranging from 0.40% -
0.85% depending on the product provider. Some lenders pay an ongoing (trail) commission and is a percentage of the value of your outstanding loan amount, usually calculated at the end of each month of which you hold the loan. Only some product providers pay this ongoing commission, normally at a rate of .10% - .20% of the loan balance. I may also receive a small commission from the lender for re-fixing your loan. From time to time, I may receive a gift (e.g. Christmas), coffee, lunch, or event tickets from a lender. Any exceptions to this general position are explained below. Fees & Costs
One off Fees
In some circumstances I will need to charge you a fee for my services. If this is the
case, I will discuss this with you up front & we will agree on the fee and confirm in
writing before any applications are undertaken or loan offer accepted. This would be based on an hourly rate of $225 or up to 1% of the loan amount (no GST). This could be in the following circumstances, but not limited to:
• Arranging finance with a Lender on your behalf, who does not pay any
commissions & I need to cover my time, service, and expertise. For example, this
could apply to situations (but not limited to) such as commercial/business loans, small top ups,
caveat/personal loans, 2nd mortgages, bridging finance, restructures, mortgage reviews, short term finance and complex applications such as adverse credit history or where the lender commission will not adequately cover my time
• Completing a restructure and or review of your current lending, where no commission is paid
by the Lender
• Where I provide consultation services for you where there is no new lending,
but time is taken, and formal advice and/or plan is provided
• Top ups on existing home loans where there is less than $100,000 of new
Lending
• A full face to face review of your financial position, with budgeting, debt reduction and mortgage planning advice. Or meeting to set goals and preparation for a home loan application in 6 or more months
Lender Clawback fees
It’s important you fully disclose to us any plans to pay down any lending within 19 months from house sale, refinance or large cash injections that could cause us a ‘commission clawback’. If a mortgage is repaid within 19 months of your mortgage settlement, Craig Pope Financial will
likely have to repay some or all of the ‘upfront’ commission received, back to the Lender. This is
known as ‘commission clawback’. If Craig Pope Financial is charged with a commission clawback, due to early settlement, or repayment (partial or in full) of the mortgage arranged for you, then Craig Pope Financial may charge you a ‘clawback’ fee. The fee would be a maximum of up to 15 hours at $225 /hour. This is based on an average file processing time including overheads, loan processing and advice given. The fee however would not exceed what was originally paid to us by the lender. Other fees
Please advise us at the start, or during, the process of engaging our service, if you are engaging other banks or brokers directly. In this instance I may charge an admin fee for my time should we
obtain an approval/or spend considerable time on a proposal and you source the
finance elsewhere via another broker or bank directly within 7 months of this
engagement. This includes non-disclosure of critical information that hinders our
ability to obtain a solution causing additional work. Our admin fee would not exceed $2,250 based on 10 hours admin time at $225 per hour. Any fees are payable on invoice within 7 days unless otherwise arranged. Please note you are responsible for other costs such as legal fees, valuation fees, building report costs etc as part of the advice and home buying process. Conflicts of interest or other incentives
We are not aware of any conflicts of interest. We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. Christmas), coffee, lunch or event tickets from a lender. From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training. (Discounted CRM, subsidized training for advisers or other non-monetary benefits.) (Set targets or volume-based agreements or contracts with providers)
How we manage any conflicts of interest
To ensure our advisers prioritise our clients’ interests:
● We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
● All our advisers undergo annual training about how to manage conflicts of interest.
● We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
● We undertake an annual independent Compliance Assurance Review. Our duties and obligations to you
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
● Meet the standards of competence, knowledge and skill set out in the Code of Conduct
● Give priority to the clients’ interest and
● Exercise care, diligence and skill and
● Meet the standards of ethical behaviour, conduct, and client care set out in the Code of
Conduct. Our Internal complaints process
If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem. Our internal complaints manager is Craig Pope who can be reached via email at [email protected] or 0275 476 739. We will reply to you within 2 working days. Our internal complaints handling process is as follows:
1. Existing clients can select the ‘Complaint’ button in their profile or at the
bottom of the portal webpage. If you are not an existing Client, please email our
internal complaints manager at [email protected]
2. We will reply within 2 working days
3. We will resolve your complaint within 20 working days
Our external complaints process
If we cannot agree on how to fix the issue, or if you decide not to use the internal
complaints scheme, you can contact our external disputes resolution scheme –
Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. This service will cost you nothing and will
help us resolve any complaints. Our membership number is 803
You can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service at:
Address: PO Box 5967, Wellington 6140
Phone number: 0800 347 257 or 04 472 3725 or [email protected]
