05/06/2026
I couldn't sleep.
But I wasn't giving in.
I'd been in a battle with a bank on behalf of a young family about to get the keys to their first home.
The bank ran a further credit score months after sending out the original mortgage offer, and decided the clients no longer met their credit score criteria.
I phoned the underwriter. She wasn't bothered. The computer said no, and as far as she was concerned, that was that.
I wasn't having it.
This family had done everything right. And a faceless decision was about to rip it all away from them.
In seven years I've only had to pull this card twice, but I reached out to our wider network, got the application in front of someone higher up, and pushed for it to be looked at properly.
The decision was overturned. The offer reinstated. The keys are happening.
That's what having the right team in your corner actually means. Someone who fights when it matters, has the contacts & determination to make it happen.
You know how much I care about the people I'm helping & I was not prepared to let that family down. π‘.
My new favourite tag-line is from Luigi Lobina & the Lobina Transport team. There's Always A Way.