09/03/2026
A call or notification on your phone asks, “Do you know who this is?” Before you answer, take a moment and don’t share any information.
“The Emergency Scam” is a common tactic used by fraudsters. It starts with someone pretending to be a grandchild or loved one in urgent trouble. They may ask for money and tell you to keep it a secret.
How to respond:
• Don’t share names or family details
• Hang up and call your loved one using a number you already know
• Confirm the story with another family member
• Never send cash, gift cards or a wire transfer to an unexpected caller
• Consider choosing a code word with your loved ones in advance
For more fraud-prevention tips and resources like this visit the Canadian Bankers Association website at cba.ca