OneLife Assurance Zambia

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OneLife Assurance Zambia Our mission is to improve life, rather than just insure it. Send "life" to 5500

09/10/2026

Every effort that creates value starts with the customer.
Understanding customers and insights play a vital role at Onelife.
We took time to listen and have an outside in view from the lens of the customer.
Hear what some customers had to say about us.



Breakfast with CXWe were talking the extra mile this week and beyond because we thrive on owning every moment.The tribe ...
08/10/2026

Breakfast with CX

We were talking the extra mile this week and beyond because we thrive on owning every moment.

The tribe made individual pledges of their commitment to fulfilling this customer promise daily.

This conversation focussed on synergy, removing friction and delivering stellar outcomes for the customer consistently.



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Every customer has a different need, question or journey. Going the extra mile means meeting each person where they are ...
08/10/2026

Every customer has a different need, question or journey. Going the extra mile means meeting each person where they are and giving them the attention they deserve. Every interaction is an opportunity to make a difference.

08/10/2026

What does going the extra mile mean to our clients?

We asked, and they shared their experiences of how OneLife goes the extra mile for them.

From the little things that make a difference to the support that matters when they need it most, hear directly from our clients in their own words. The names of each client are captioned in the videos.

We also hear from Clara Theu, sharing her perspective on what The Extra Mile means to her.

Because the best way to understand the OneLife experience is to hear it from the people we serve.

At OneLife, we believe customer service is about more than responding to requests. It's about making things clearer, eas...
08/10/2026

At OneLife, we believe customer service is about more than responding to requests. It's about making things clearer, easier and better for our customers. That's what going the extra mile looks like.

Sometimes going the extra mile is simply taking the time to listen, understand the need and find the right solution. Bec...
07/10/2026

Sometimes going the extra mile is simply taking the time to listen, understand the need and find the right solution. Because great customer service starts with understanding the person behind the question.



Happy CX day, a global celebration of people and organizations committed to creating better customer experiencesWe belie...
06/10/2026

Happy CX day, a global celebration of people and organizations committed to creating better customer experiences

We believe that customer experience isn’t created by a single team, survey, or processes.
It is shaped by small moments that happen every day, it’s in the promises we keep, the care we extend in moments that matter and how we make people feel throughout their journey .
Getting the basics right is the starting point for the extra mile, today we renew our oath to keep the internal and external customers at the core of our business.




05/10/2026

Happy Customer Service Week! 💙

At OneLife, we believe great service is about more than answering questions — it’s about listening, understanding and being there when our customers need us most.

Today, we celebrate the incredible people who make every customer interaction count. Thank you for your dedication, care and commitment to improving the OneLife experience.

Here’s to putting our customers first, every day.

29/09/2026

ABSA Marathon 2026 🏃🏾‍♀️🏃🏾‍♂️

What an incredible day! Here are some of the highlights from the ABSA Marathon, where we came together to celebrate movement, wellness, determination and community.

We were proud to be part of the journey and cheer on everyone who took on the challenge. Congratulations to all the runners! 👏🏾

At OneLife, we believe in improving life, not just insuring it.

Address

Finance House
Lusaka
10101

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:30
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00
Saturday 08:00 - 12:30

Telephone

+260211236217

Website

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