FSI Outsourcing

FSI Outsourcing FSI Outsourcing is the first company to offer exceptional live calls, customer service, and back-office support from Lusaka, Zambia to the USA.

FSI is a pioneer of outsourcing services for the US financial and real estate sector in Southern Africa.

Happy New Year!
01/01/2026

Happy New Year!

As we approach the end of the year, we as FSIO are taking a moment to reflect on what truly made this year meaningful.Fr...
19/12/2025

As we approach the end of the year, we as FSIO are taking a moment to reflect on what truly made this year meaningful.

From achieving key milestones and celebrating industry recognition, to strengthening partnerships and growing our team, this year has been defined by progress, productivity and collaboration.

Beyond the milestones, this year has also been about stepping into new opportunities and supporting one another’s development along the way. It was also a year of giving back, as our team came together several times through charity initiatives that allowed us to support our communities and make a positive impact beyond the workplace.

None of this would have been possible without the dedication of our people, the trust of our clients, and the continued support of our partners. Every win celebrated has helped shape who we are and where we’re going.

As we look ahead, we’re excited to build on this momentum and continue creating value, impact, and opportunities in the year to come.

Thank you for being part of our journey.

This month has brought several wins for FSIO, including securing the American Chamber of Commerce Excellence in Trade an...
28/11/2025

This month has brought several wins for FSIO, including securing the American Chamber of Commerce Excellence in Trade and Export Award. The award was presented at the Thanksgiving Dinner last week, and we couldn’t be prouder. This achievement wouldn’t have been possible without everyone who took the time to vote and the incredible dedication of our FSI team. Thank you for your continued support and commitment. This win is ours together.

10/11/2025

Creativity meets collaboration!
Our latest team-building event, The Creative’s Collective, gave staff the chance to showcase their talents and businesses — celebrating the creativity that powers our team.

We’re proud to share that FSI Outsourcing has been nominated for two AmCham Awards - Business Leadership Award- Excellen...
06/11/2025

We’re proud to share that FSI Outsourcing has been nominated for two AmCham Awards
- Business Leadership Award
- Excellence in Trade and Export Award

Your vote can help us bring these home!
👉 Vote here: https://lnkd.in/dqU56Gs6

Please note that the deadline is tomorrow, the 7th of November.

This link will take you to a page that’s not on LinkedIn

https://www.linkedin.com/posts/john-fay-5991315_how-the-outsourcing-sector-became-south-africas-activity-738969317740378...
30/10/2025

https://www.linkedin.com/posts/john-fay-5991315_how-the-outsourcing-sector-became-south-africas-activity-7389693177403785216-a8Q3?utm_source=share&utm_medium=member_desktop&rcm=ACoAAD27hoYBmxbH2hieSzKexIR51Kg0u5CAucw

Great read by BBC News highlighting the rise of the outsourcing sector in South Africa as a major growth area (link below). At FSI Outsourcing, we believe in the power of creating win-win partnerships, driving operational excellence for clients while empowering local talent and communities. This tre...

27/10/2025

Team-Building with Heart! 🧡🤍💙
For this quarter’s team-building event, the FSIO team chose to do things a little differently by giving back.
We donated to Cheshire Homes, supporting their incredible work with orphaned children and the elderly in our community.
It was a day filled with teamwork, compassion, and shared purpose, a reminder that when we come together, we can make a difference.

15/10/2025

In light of last week’s Customer Service Week, we invited some of our team members for a quick Q&A.
Here are their insights on what it takes to deliver great customer service!

To Our Valued Clients – Thank You! 💙🧡🤍As we wrap up Customer Service Week 2025, celebrated under the theme Mission: Poss...
10/10/2025

To Our Valued Clients – Thank You! 💙🧡🤍
As we wrap up Customer Service Week 2025, celebrated under the theme Mission: Possible, we want to take a moment to extend our heartfelt appreciation to you our clients and partners.
Your trust, collaboration, and continued support make our Mission Possible every single day.
Serving you drives us to constantly raise the bar, innovate, and deliver excellence in everything we do.
From all of us at FSIO, thank you for being an essential part of our journey.
Here’s to achieving even greater success together!

Customer Service Week 2025: Mission: Possible

This week FSIO celebrates Customer Service Week under the theme “Mission: Possible.”

To every member of the FSIO team, thank you for continually going above and beyond, and for showing up each day with extreme professionalism and excellence. You are the heart of this operation.
Let’s make it a great week ahead!

Customer Service Week. Mission: Possible.Day 5We wrapped up the week in sporty style repping our favourite teams and spo...
10/10/2025

Customer Service Week. Mission: Possible.
Day 5
We wrapped up the week in sporty style repping our favourite teams and sports legends with pride!
It’s been an incredible week celebrating teamwork and the passion that drives great service.
At FSIO, every day is a chance to play as one team with one mission: Mission Possible!

Customer Service Week. Mission: Possible.Day 4Today’s theme had us imagining an alternate reality by dressing up for the...
09/10/2025

Customer Service Week. Mission: Possible.
Day 4
Today’s theme had us imagining an alternate reality by dressing up for the jobs we’d have in another world!
From pilots to doctors, chefs to lawyers… and did I see a Queen in the mix?! 🤏🤏🤏🤏Clock it!!!
The creativity and enthusiasm were unmatched.

Address

Garden City Mall
Lusaka

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