National Health Insurance Management Authority

06/10/2026

Celebrating Customer Service Week at NHIMA!
As part of our Customer Service Week celebrations, we took a moment to appreciate our valued customers by offering complimentary bottled water and snacks to ur walk-in clients. This small gesture was our way of saying thank you for your trust, support, and continued partnership. At NHIMA, we remain committed to going the extra mile to ensure every customer enjoys a positive and memorable service experience.
Happy Customer Service Week!!
Serving you with care, commitment, and excellence.

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06/10/2026

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05/10/2026

Celebrating Customer Service Week in Colour!
At NHIMA, serving customers with happiness, efficiency, reliability and excellence is what we do.
Our Colours Day brought staff from different departments together in vibrant, matching colours, creating a beautiful display of teamwork, unity and customer-focused service.
Different departments, different colours, but one shared purpose: putting our customers first and going the extra mile by making every service experience a positive one.

05/10/2026

Don’t wait for a medical emergency

Check your account status today!

02/10/2026

Photo Focus: Customer Service Week 2026 in Action!
We were proud to take part in exhibitions across most of the centres where we have a presence, engaging with customers, sharing information about our services, and reaffirming our commitment to excellent customer service.
Here are some highlights from Kasama, Mongu, and Ndola, where our teams had a fantastic time connecting with the communities we serve.
Thank you to everyone who visited our stands and celebrated Customer Service Week with us

02/10/2026

NHIMA was proud to participate in the launch of Customer Service Week, being held under the theme "The Extra Mile" joining stakeholders in celebrating the importance of quality, responsive, and customer-focused service.
The event featured a vibrant march past and an engaging exhibition and provided an opportunity to reaffirm NHIMA's commitment to going the extra mile in serving our members and continuously improving their experience.

02/10/2026

Be NHIMA compliant.
Submit your September 2026 NHIMA returns & contributions before the 10th of October 2026 , to keep your health coverage active.

01/10/2026

Seven years of building, transforming and expanding the National Health Insurance Scheme and the journey continues.

As we commemorate NHIMA’s 7th Anniversary, we celebrate milestones that reflect our growing reach, digital transformation and commitment to improving access to healthcare:

Over 4.2 million principal members registered
Over 2.2 million beneficiaries registered
Over 1.2 million member biometrics harvested
Over 13 million claims processed
99% of claims submitted electronically
48 hours turnaround time for pre-authorisation

Behind every number is a person, a family and a healthcare journey.

As we look ahead, we remain committed to strengthening the National Health Insurance Scheme and Leaving No One Behind.

30/09/2026

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We value your feedback.

28/09/2026