28/05/2026
At Summit Financial Wellbeing, we continue to challenge credit granted without proper affordability assessments.
In this recent matter involving a Capitec account, we requested the affordability assessment documentation and identified concerns regarding the income used in the calculation. The client’s bonus income had been included, which created an inaccurate picture of affordability.
This loan resulted in the client becoming over-indebted. After taking on the loan, the client no longer had sufficient funds to meet other debt obligations once basic living expenses were covered.
We disputed the assessment and submitted our own affordability calculation, demonstrating that the credit granted was reckless.
Following our engagement, Capitec accepted our assessment and agreed to write off the outstanding balance.
✅ Amount written off: R155,809.31
This outcome is another reminder of why proper affordability assessments matter and why consumers deserve fair and responsible lending practices.
Behind every case is a real person, real financial pressure, and the opportunity to restore hope and financial wellbeing.