Surelink Short Term

01/12/2025

Dear Valued Client,
As the festive season approaches, we would like to take this opportunity to thank you for your continued support throughout the year. To help keep you, your family, and your property safe over the holiday period, please take note of the following important tips and reminders:
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🚗 Travel & Vehicle Safety
• If you are travelling, ensure your vehicle undergoes a full holiday safety check and is 100% roadworthy.
• If your vehicle is fitted with a tracking device, test it to confirm it is fully operational.
• Please note that car hire is limited to the cover in place on your policy.
• Due to current backlogs and delays in vehicle parts, we strongly recommend extending your car hire cover to 60 days.
• If travelling outside South Africa’s borders, ensure that you have the necessary cross-border insurance cover and letters of authority in place.
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🏠 Home & Security Precautions
• Test all alarms, motion sensors, and electric fences. During load shedding, alarm power packs and batteries deplete quickly—ensure backup systems (inverters, etc.) are functional.
• Check with your alarm company if a mobile app is available to monitor low battery levels or alarm triggers.
• Unplug appliances and electronics to protect them from power surges while away or during load shedding.
• If you have a generator, inverter, or solar system, test the connections to prevent potential fire hazards. All electrical installations must be supported by a valid Certificate of Compliance (COC).
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☀️ Solar / Inverter Systems
• A valid COC must be issued by the installer—failure to provide this will invalidate your insurance cover.
• Surge protection must be installed; without it, any surge-related damage will not be covered.
• Please provide full details of your system so it can be added to your insurance policy.
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💎 Valuables & Personal Safety
• High-value items are common targets for criminals during the festive season. Stay alert and avoid wearing expensive jewellery or watches in public.
• Secure high-value items in a safe if the premises will be unattended.
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🔥 Gas Safety at Home
Please take note of the following gas installation safety guidelines:
• Gas bottles must be installed at least 1 metre away from doors and windows.
• All copper pipes passing through walls must be sleeved.
• A Certificate of Conformity is required for all gas appliances and installations.
• Installations must comply with SABS standards.
• Only gas bottles under 19kg may be stored indoors.
• When using gas stoves, ensure adequate ventilation, keep flames at a safe height, and turn off the gas properly after use.
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Wishing you a safe, relaxing, and joyful holiday season.
Thank you once again for your trust and support.
Warm regards,

01/12/2025

03/05/2023

Dear Clients, some important items to note:

1. Grid Failure: This has been a big topic of discussion in the insurance industry over the last few months and each Insurer has different conditions that apply. Please take time to check up on your policy to establish what Terms and Conditions relate.

2. Power Surge Cover: Over the past 12 months power surge claims have increased by approximately 50%, and as a result compulsory excess have increased. Please check the amended Terms and Conditions that may apply on your policy/policies.

3. Tips to help reduce the risk of loss due to power surges (load shedding):
• Unplug devices when power switched off
• Install surge protection devices
• Install surge protection on DB Board

4. Motor rates have increased substantially due to the following:
• Reinsurance rates are up by +- 25%
• Theft of vehicles have increased
• Increase in motor vehicle parts by +- 30%
• Towing costs as well as roadside assistance has increased
• Car Hire rates have increased

21/06/2022

VACANCY:

Short Term Insurance Administrator – Pietermaritzburg

Candidates must have the following skills and experience:
• At least 4 years work experience in the Short-Term Insurance Industry
• FAIS RE5 (Representatives Examinations passed)
• Personal Lines (Commercial lines would be a plus)
• Exceptional communication skills and telephone manner
• Excellent and efficient computer skills (MS Office, Email, etc).
• Own reliable transport
• Salary – to be discussed

Should you be interested in applying for this position, please email full CV, plus proof of qualifications and references to:
[email protected] or [email protected].

20/04/2022

Importance of Insuring your assets and keeping your insurance up to date.

April 2022 have seen the heaviest rain falls in Kwazulu-Natal in decades.

Extreme weather conditions, heavy rains, and floods have devastated parts of Kwa-Zulu Natal, the greater Durban, and surrounding areas. Lives have been lost and Several thousand homes and properties damaged or destroyed.

Critical infrastructure, including major roads, transportation, communication, and electrical systems have been impacted by the flooding, and this damage greatly hampers recovery and relief efforts.

The insurers are overloaded at this time and we at Surelink are doing our utmost to assist in getting claims registered and processed timeously.

We a phone call away should you need assistance or advice.

Stay Safe & Take Care

18/01/2022

From Old Mutual Insure:

Weather Warnings for Western Cape - 18 January 2022 to 20 January 2022

Notes: Strong to gale force SW'ly winds (50-70km/h) are expected from Tues afternoon between Cape Point and Plettenberg Bay. This will cause rough, choppy seas with quick successive steep waves. From Wed, winds drop down, but wave heights increase to 4-6m along entire coastline (Alexander Bay to Plettenberg Bay) from the morning. Wave heights may reach 7m along the south-west coast on Wed. Periods of 16s is expected on Wed and Thurs which will result in high energy waves. Spring tide, this week, will also result in waves reaching further up the beach.

Message: Difficulty in navigation for small vessels and personal water craft which may lead to vessels being at risk of taking on water and capsizing. Localised disruptions of small harbours or ports is possible for short period. Localised damage to coastal infrastructure is possible (mainly Wed- Thurs). Localised disruption to beachfront activities. Public at risk of being swept off coastal rocks due to infrequent large waves (Wed-Thurs).

23/12/2021

A very powerful and destructive storm hit parts of Pmb yesterday. All assessments centers for insurers are closed, however for any emergency work that needs to be done, glass, etc and what pertains to safety, please take photos of the damage, keep invoices for repairs and submit via email to us. We are registering claims and please forward to [email protected]
Stay safe

17/12/2021

Staff on the new deck at the office with the beautiful view of trees from Wembley View Office Park

17/12/2021

Exciting new adventure as Surelink Short Term moves into our new offices at Wembley Terrace, Wembley View Office Park. Pietermaritzburg.

Wishing all our clients a wonderful festive break and may 2022 be a healthy, happy year for all and may we all see less of Covid and the results thereof.

Thank you all for your valued support, and we look forward to continually giving you great service for your insurance portfolio.

Pop in at our new offices for a coffee and a chat in the new year if you in the area.