19/01/2026
Have you ever shopped at Bake-A-Ton?
I've had a very positive experience with them recently
We have a wonderful shop here in Parys, called Spices-on-BreΓ«, which usually has everything one needs. So I was surprised to find that they don't stock Isomalt, which I needed for gingerbread house windows
I checked online and ordered Isomalt from Bake-A-Ton as their prices were very good. What impressed me immediately, was the speed with which the order was executed. I received my order in now time at all! And if you are in the greater Durban area, delivery is FREE
Later I saw on my bank statement that the payment has gone through twice. The EFT did not go through at the first try, so I tried again later. Seems it then went through both times
Anyway, last week I sent Bake-A-Ton an email, asking them to look into this
Within MINUTES I received a reply from them, apologizing for the double payment and asking for my bank account details to do a refund. I actually felt they did not have to apologize, as I assumed it was some glitch or something which caused the double payment, and not their fault
After a few pleasant back and forth emails with a lady named Promise, I was informed that the refund was done. The money was back in my bank account by the next morning!
The whole experience has left me with a positive feeling and I felt I wanted to share it with you all. Good service needs to be applauded!
I also want to wish all of you a very happy and prosperous 2026. May our days be filled with orders, all priced correctly to ensure we make lots of money! π€π€π€