Ombud Council

Ombud Council The Ombud Council was established through the Financial Sector Regulation Act (FSR), Chapter 14 of South Africa.

Who does what in South Africa's financial protection landscape?National Treasury RSA sets the policy direction. The FSC...
17/06/2026

Who does what in South Africa's financial protection landscape?

National Treasury RSA sets the policy direction. The FSCA South Africa regulates the conduct of financial institutions. The Ombud Council exercises oversight over the ombud schemes — supporting efficiency, alignment and awareness across the system.

The ombud schemes themselves (the National Financial Ombud Scheme South Africa - NFO, the FAISOmbud, OPFA SA and the JSE Ombud) handle customer complaints. One coordinated system. One consumer-focused mandate.

On The Ombud Lens, Chief Ombud Leanne Jackson maps it out clearly. Watch episode 2 on Asset TV: https://bit.ly/3Sxue19

Or on Youtube: https://bit.ly/4vDk2mb

15/06/2026

Deepfakes. Fake platforms. Guaranteed returns. Alicia Moses (FSCA South Africa) shares the red flags every South African should know. Short clip from The Ombud Lens.

Watch episode 2 on Asset TV: https://bit.ly/4vhMESm
Or on Youtube: https://bit.ly/4xMy5b9

All the best and enjoy the journey to all the runners taking on the Comrades Marathon today. And should life ever throw ...
14/06/2026

All the best and enjoy the journey to all the runners taking on the Comrades Marathon today.

And should life ever throw an unexpected hurdle of unfairness by a financial institution, remember: South Africa’s financial ombuds are here to help you stay on course.

Good luck, runners! 🏅

OPFA SA National Financial Ombud Scheme South Africa - NFO FAISOmbud

13/06/2026

If you’re at the Comrades Marathon Expo, come find us at Stand B46 (opposite the History Gallery).

Gain the confidence of fair and free financial dispute resolution.

Have you been unfairly treated with an unsuitable investment product? Have a dispute with a financial planner? Do you have an unresolved dispute with your pension funds? Come learn more about how the ombud schemes can help you fairly resolve it, for free.

OPFA SA FAISOmbud ComradesMarathon

If it sounds too good to be true, it probably is. Five quick checks before you invest — shared by Alicia Moses (FSCA Sou...
12/06/2026

If it sounds too good to be true, it probably is. Five quick checks before you invest — shared by Alicia Moses (FSCA South Africa) on The Ombud Lens.

Watch on Asset TV and protect your money: https://bit.ly/3Sxue19

Or on Youtube: https://bit.ly/4vDk2mb

10/06/2026

COFI is changing the rules: it's no longer just about paperwork — it's about whether customers actually got fair outcomes. Hear National Treasury's Seipati Nekhondela on The Ombud Lens.

Watch episode 2 on Asset TV: https://bit.ly/3Sxue19

Or on Youtube: https://bit.ly/4vDk2mb


National Treasury RSA

COFI in plain language: regulators will increasingly ask whether customers are actually getting fair outcomes — not just...
10/06/2026

COFI in plain language: regulators will increasingly ask whether customers are actually getting fair outcomes — not just whether paperwork is in order. Hear Seipati Nekhondela from National Treasury RSA on The Ombud Lens.

Watch episode 2 on Asset TV: https://bit.ly/3Sxue19

Or on Youtube: https://bit.ly/4vDk2mb

03/06/2026

What if a complaint could do more than resolve a dispute?

In this clip from The Ombud Lens panel, Chief Ombud Leanne Jackson explains how complaints data is evolving into one of the most powerful early warning tools in the financial regulatory system. Patterns across complaint volumes can reveal product design flaws, misleading advice, financial literacy gaps, fraud trends and consumer vulnerabilities, before they cause widespread harm.

A complaint isn't just a case. It is a data point that shapes fairer markets.

Watch the full panel on Asset TV: https://bit.ly/4u7L8k6

Or on Youtube: http://bit.ly/4dWaED6

Address

Ground Floor, Mac Mac Building 4, Maxwell Office Park, Magwa Crescent
Midrand
2090

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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