Ombud Council

31/08/2026

Women’s Month and the MSWSA commemoration took us to Cape Town, where the Ombud Council joined the IFWLP Alumni Network for Canvas & Conversations with the young women of St. Michael’s Child and Youth Care Centre.

Alongside creativity and connection, we introduced the young women to the financial ombud system, helping them understand their rights and responsibilities as financial customers and where they can turn when things go wrong with their financial institutions.

Because financial empowerment is not only about managing money. It is also about knowing your rights, asking questions and knowing where to seek redress.
International Women's Forum South Africa

31/08/2026

This Women’s Month, and during MSWSA, the Ombud Council partnered with the IFWLP Alumni Network and Olieven Development Association for a special afternoon of Canvas & Conversations with young women in Gauteng.

Through painting, laughter and meaningful conversations, we explored confidence, possibility and the women we are still becoming.

The day also created space to connect financial knowledge with empowerment, reminding young women that in addition to knowing your rights and responsibilities there should be an understanding about approaching the financial ombuds when things go wrong with financial products and services. This helps to improve confidence and trust in the financial sector.

Thank you to the IFWLP alumni, Olieven Development Association, Kyalami Art Academy and Gallery, and Ms Olivia Van de Linde for making the day so special.

Money Smart Week South Africa International Women's Forum South Africa

28/08/2026

yowza know your money, know your rights, Money Smart Week South Africa

Save this resource on your phone for your business!
When financial service problems arise, knowing the right ombud to contact saves you time, money, and frustration.

This official guide from Ombud Council brings together South Africa's key dispute resolution bodies, including the National Financial Ombud, FAIS Ombud, and Pension Funds Adjudicator. Keep it accessible and share it with your business network.

Sign up for MSWSA 2026: Money Smart Week South Africa 2026
Official site: www.ombudcouncil.

26/08/2026

[LISTEN]

Don't miss Avitha Nofal, Head: Regulation and Oversight at the Ombud Council, live on SAfmRadio tonight at 18:30 unpacking financial redress and Money Smart Week South Africa


— with Money Smart Week South Africa

26/08/2026

The Ombud Council was proud to partner with Old Mutual South Africa's On The Money Financial Education Programme at their financial literacy activation at Unity Secondary School in Daveyton, engaging learners on the importance of understanding money, financial rights and where to seek help when things go wrong.

Giving young people the knowledge and confidence to make informed decisions about their money.

The speakers have taken the stage at Unity Secondary School. Representatives from Ombud Council are sharing practical, honest guidance on decisions that will shape these learners’ futures. We are proud to be a part of this initiative.

20/08/2026

“Advisors are the professionals, they design the processes and thus hold accountability.
Disengaged clients prompt advisors to find other ways to engage them.”

“Let’s deliver certainty, transparency and trust.”

South African Institute of Financial Markets (SAIFM)

20/08/2026

Professional bodies talk professional development all in the interest of consumers and Treating Customers Fairly (TCF).

Our role is to share knowledge and how to use it in the workplace.



South African Institute of Financial Markets (SAIFM) The Financial Planning Institute Of Southern Africa FPI - Financial Planing Institute Of SA CFA Institute South African Institute Of Stockbrokers (SAIS) Avitha Nofal

20/08/2026

“Complaints are not just disputes. They are intelligence.”

Avitha Nofal, our Head of Regulation and Oversight speaking at the South African Institute of Financial Markets (SAIFM)’s
10th Annual Regulatory Summit on complaints management and the valuable intelligence that can be gained from complaints.

A powerful reminder that complaints provide important insight into customer experiences, emerging risks and opportunities to improve outcomes and strengthen trust.

20/08/2026

The conversation at the South African Institute of Financial Markets (SAIFM)’s 10th Regulatory Summit is underway and we are part of it; regulation, financial education, new developments in the sector and better outcomes for consumers.

Maya on Money Avitha Nofal