Ombud Council

Ombud Council The Ombud Council was established through the Financial Sector Regulation Act (FSR), Chapter 14 of South Africa.

03/06/2026

What if a complaint could do more than resolve a dispute? In this clip from The Ombud Lens panel, Chief Ombud Leanne Jackson explains how complaints data is evolving into one of the most powerful early warning tools in the financial regulatory system. Patterns across complaint volumes can reveal product design flaws, misleading advice, financial literacy gaps, fraud trends and consumer vulnerabilities, before they cause widespread harm. A complaint isn't just a case. It is a data point that shapes fairer markets.

Watch the full panel on Asset TV: https://bit.ly/4u7L8k6

Or on Youtube: http://bit.ly/4dWaED6

ERRATUM NOTICE[Internship Opportunity]The Ombud Council is inviting applications from qualified candidates holding a Deg...
03/06/2026

ERRATUM NOTICE

[Internship Opportunity]

The Ombud Council is inviting applications from qualified candidates holding a Degree or Advanced Diploma in Multi-media/Graphic Design, Communications/PR, Risk Management, Law, Corporate Governance, or general Business fields.

Programme Details:
Duration: 12 Months
Closing Date: 9 June 2026

Please refer to the accompanying advertisement for the official application process and the designated submission address.

Episode 2! New on The Ombud Lens: 'Complaints Data Driving Fairer Financial Outcomes for South Africans.' A powerful pan...
01/06/2026

Episode 2! New on The Ombud Lens: 'Complaints Data Driving Fairer Financial Outcomes for South Africans.' A powerful panel bringing together Leanne Jackson (Chief Ombud, Ombud Council), Seipati Nekhondela (Director of Banking Development, National Treasury RSA) and Alicia Moses (Manager: Strategic Framework Consumer Education, FSCA South Africa). The conversation explores how complaints data is evolving from a record of past harm into an early warning system — identifying conduct risks, guiding regulation under the COFI Bill, and pointing to where customer education is needed most. This is the shift we have been talking about: outcomes over paperwork, prevention over clean-up, and evidence shaping fairer markets. Watch the full discussion on Asset TV: https://bit.ly/4u7L8k6

Or on Youtube: http://bit.ly/4dWaED6

25/05/2026

Scams are getting smarter, and they don't only happen to other people.

On The Ombud Lens, Chief Ombud, Leanne Jackson reminds us that even financial advisers fall for them. Stay alert. Always check that the provider is registered with the FSCA South Africa before you part with any money. Watch the clip and share it with a family member who needs the reminder: bit.ly/4eYM6vm or bit.ly/43pS697

On 15 May, the Ombud Council engaged with Gauteng Department of Economic Development (GDED) Consumer Champions in an edu...
22/05/2026

On 15 May, the Ombud Council engaged with Gauteng Department of Economic Development (GDED) Consumer Champions in an educational workshop focused on the South African financial ombud system.

The session unpacked the role of financial ombuds, consumer rights, dispute resolution processes, and the importance of accessible and fair outcomes for financial customers.

Through initiatives like these, Consumer Champions are better equipped to share valuable information within communities and help strengthen consumer awareness and protection.

OPFA SA National Financial Ombud Scheme South Africa - NFO

Did you know most financial ombud complaints are decided in favour of the financial institution? Impartiality is the who...
21/05/2026

Did you know most financial ombud complaints are decided in favour of the financial institution? Impartiality is the whole point. Chief Ombud Leanne Jackson explains on The Ombud Lens.

Watch the full episode on Asset TV: https://bit.ly/4eYM6vm

Or on YouTube: https://bit.ly/43pS697

20/05/2026

For financial advisers: an empowered customer is a confident customer. Chief Ombud, Leanne Jackson explains why the financial ombud system is good for the industry too.



Watch the full episode on Asset TV:
https://bit.ly/4eYM6vm

Or on YouTube:
https://bit.ly/43pS697

01/05/2026

Free and independent dispute resolution — for every South African financial customer. Watch this quick clip of Chief Ombud Leanne Jackson explaining how the system works.

Watch the full episode on Asset TV: https://bit.ly/4d21dS4

Meet The Ombud Lens: a new always-on channel on Asset TV that makes South Africa's financial ombud system easy to unders...
01/05/2026

Meet The Ombud Lens: a new always-on channel on Asset TV that makes South Africa's financial ombud system easy to understand.

Episode 1: Chief Ombud Leanne Jackson on how the system works and why it matters to you. Watch on Asset TV.

Watch the full episode on Asset TV: https://bit.ly/4d21dS4

07/04/2026

The FAIS Ombud may consider complaints relating to financial advice and intermediary services, in
respect of a financial product, that cause financial prejudice or harm, including:

• Inappropriate financial advice
• Where a recommendation made was inappropriate
• Failure to disclose important or material information
• Misrepresentation of financial product
• Failure to conduct a proper needs or risk assessment
• Administrative failures linked to intermediary services
• Where you were treated unfairly.

Understanding the nature of your complaint helps ensure it is directed to the correct dispute-resolution
process.

Lodge your complaint here: www.faisombud.co.za or call (012) 762 5000; Sharecall 086 066 3274 for
assistance.

Address

Ground Floor, Mac Mac Building 4, Maxwell Office Park, Magwa Crescent
Midrand
2090

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

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