Smoke Customer Intelligence

08/09/2025

📢 We’re collecting real stories from South African shoppers.
Your input could shape the future of retail. 🛒

Haven't taken our 3-minute survey yet?
👇 Don't miss the chance to win a R5000 shopping voucher!

https://voc.eyerys.co.za/surveys/display/596f68d9-b56f-4f25-817d-26314fa87537

01/09/2025

Happy Spring Day! 🌼
Your CX strategy deserves a fresh reset. This season is the perfect time to clear away clutter, reconnect with what matters most, and create clarity that drives customer satisfaction. 🌱✨

Ready to give your CX a spring clean?
👉 Dive into our latest blog: From Clutter to Clarity: Your CX Spring Reset
https://bit.ly/45GmNJo

Spring Cleaning CX and Reset for 2025

29/05/2025

Did you know?
🚫 As much as 40% of your customer feedback might be going unheard... simply because the people you want to hear from… aren’t responding to digital surveys.
That’s a big blind spot. But there’s a simple (and human) way to close it.

📞 CATI - Computer-Assisted Telephonic Interviewing, lets you hear from customers your dashboards can’t reach. And we broke down why it matters now more than ever in this blog:
👉 [https://bit.ly/42NkhhG]

27/05/2025

🦸‍♀️ Smart Touch Tuesdays are here to remind you:
Every great customer experience needs a hero... and Smart Touch is ready to save the day.

Did you know Smart Touch delivers real-time nudges exactly when they matter, from welcoming new users to reminding them of unfinished actions or celebrating key milestones? 💬⚡

It’s not just automation. It’s CX with superpowers.

Have you read our blog yet?👇
🔗 [https://bit.ly/3ShJdsF]

23/05/2025

🦸‍♀️ Efficiency is the ultimate superpower.
But your team shouldn’t have to leap over paperwork and wrestle with admin to deliver great CX.

⚙️ Less chasing.
⚡ More doing.
💬 Smarter conversations.
📖 Discover how automation + empathy = real results [https://bit.ly/3GuXDmV]

20/05/2025

🦸 Superheroes don’t waste time - and neither should your team. With Smart Touch, manual follow-ups and scattered comms become a thing of the past. ⚡

💸 From missed payments to slow responses, Smart Touch steps in automatically - so your team can focus on what really matters.

📖 Read the full story: [https://bit.ly/3Ye1ASY]

16/05/2025

📢 Just in case you forgot…

Sometimes, the smartest move in CX is the most human one.
📞 Pick up the phone.

We wrote the guidebook on CATI, and why it still belongs in your VoC programme:
✔ What CATI is.
✔ When to use it.
✔ How it works with Eyerys.
✔ Why it delivers richer, more inclusive feedback, fast.

📘 Voice of the Customer. Literally.

09/05/2025

In our latest blog, we unpack 7 compelling reasons to add telephonic interviews to your CX programme.
Here are 4 you can’t afford to ignore 👇

📞 Not all your customers are online - CATI helps you reach them.
💬 A conversation brings meaning to your metrics.
📈 CATI often gets more responses than digital.
🤝 Listening builds loyalty, fast.

Want the full list (and why it matters now more than ever)?
👉 [https://bit.ly/3RwLH6o]

05/05/2025

We’re measuring more in CX than ever... but are we really listening?

📉 Dashboards don’t hear nuance.
💬 NPS doesn’t tell you why.
🧍🏽‍♀️ And some of your most loyal customers? They’re not even online.

That’s why more brands are rethinking VOC with CATI: real, human-led conversations guided by data.

This isn’t a step back, it’s a smart leap forward in customer connection.

Here’s why CATI deserves a seat at your CX table:
👉 [https://bit.ly/42pEACW]

29/04/2025

⏳ One week to go.

We’re nearly packed and more than ready for Converge Africa - with fresh insights, great conversations, and something a little different in store.

Come say hi at booth C23 if you’re curious about where CX is headed!

24/04/2025

Everyone’s talking CX. We’re doing it differently.
Flexible. Practical. Built for humans, not just systems.

If you’re looking for something refreshingly real, come say hi at our booth.
No sales pitch… just smart tools and even better conversation.

📅 6–8 May 2025 | 📍 CTICC, Cape Town | 🏢 Booth C23

22/04/2025

Neglecting customer feedback? It’s costing you more than you think.
Learn why VOC matters for CX success!
CustomerExperience

Discover the hidden costs of poor feedback management and learn why VOC programmes are essential for customer satisfaction, growth, and compliance.