16/10/2026
We're hiring a Senior Operations Manager (USA) in Durban 💚
You'll lead several hundred people across multiple teams and report to the Associate Vice President.
What you'll do:
- Run day-to-day operations to meet KPIs, SLAs and contract commitments
- Handle escalations beyond Operations Manager level, with root cause analysis
- Mentor Operations Managers and Team Leaders
- Own workforce planning, departmental budgets and cost efficiency
- Present weekly, monthly and quarterly business reviews to clients and senior leadership
What you'll need:
- Matric (a degree in Business Management or Operations is advantageous)
- 2 to 3 years as a Senior Operations Manager in the USA BPO space
- Experience running large-scale operations to performance, quality and financial targets
- Strong Excel, PowerPoint and data visualisation skills
What we offer:
- Medical insurance
- Fundza bursaries for employees
- Financial and legal advice
- Counselling for you and your immediate family
Applications close Wednesday, 21 October 2026. Apply here: https://www.trending-talent.com/home/VacancyDetails?VID=HK+BDXpjkmfetmUgaLuwiA==&Company=Nutun