Associated Broker/ Complete Insurance Solutions / DBN /JHB /CT

Associated Broker/ Complete Insurance Solutions / DBN  /JHB  /CT We over 27 years’ experience in the Financial services Industry and pride ourselves on good ethics and codes of conduct set out by our industry.

We are totally focused on our clients and committed to providing you with the best possible service. Complete Insurance Solutions in both life insurance and Short Term insurance.

21/04/2026
07/03/2026

When Retirement Fund Delays Cost Clients Real Money

A recent ruling by the Office of the Pension Funds Adjudicator has once again highlighted an important principle in our industry:

Retirement fund administrators have a duty to process benefits within a reasonable time.

In the case involving Alexander Forbes, a member requested a withdrawal from his preserved provident fund while preparing for the birth of his twins.

Administrative delays resulted in the payment only being processed more than two months later.

Because of this delay the member had to:

• Finance a vehicle instead of paying cash
• Use credit facilities for pregnancy medical expenses
• Incur significant interest costs

The adjudicator ruled that the fund's conduct was administratively negligent, and ordered compensation for part of the financial prejudice suffered by the member

Why This Matters for Clients

Many clients assume retirement fund withdrawals are simple transactions.

In reality they involve:

• Tax directives from SARS
• Fund administrator processing
• Compliance checks
• Payment authorisation cycles

When these processes fail or stall, clients can suffer real financial harm.

The Adviser’s Role

As financial advisers operating under the principles of the Financial Advisory and Intermediary Services Act, we have a duty to act with due skill, care and diligence.

This means we should not simply submit paperwork and step away.

Good advisory practice includes:

✔ Monitoring withdrawal or transfer claims
✔ Escalating delays with administrators
✔ Keeping clients informed of realistic timelines
✔ Maintaining proper records of communication

This is also aligned with Treating Customers Fairly, particularly the principle that clients should not face unreasonable barriers when claiming benefits.

A Broader Industry Lesson

The retirement system relies heavily on administrative efficiency and trust.

When administration fails:

• Clients lose confidence
• Financial hardship can occur
• Regulatory intervention becomes necessary

Cases like this serve as an important reminder that operational governance is just as important as investment performance.

Final Thought

For advisers and administrators alike, the lesson is simple:

> A retirement benefit is not truly a benefit until it reaches the client when it is needed.

Timely administration is not just operational efficiency — it is part of treating customers fairly.







The R11 Million Rule: What Every South African Investor Should Know Before Moving Money OffshoreMany South Africans are ...
07/03/2026

The R11 Million Rule: What Every South African Investor Should Know Before Moving Money Offshore

Many South Africans are surprised to learn that they can legally move up to R11 million offshore every year — but very few understand the rules behind it.

As global uncertainty, currency volatility, and diversification needs increase, offshore investing has become an essential part of modern financial planning. But doing it correctly requires understanding the exchange control framework, tax implications, and estate consequences.

Here’s the rule that governs it.

The R11 Million Offshore Allowance

South African individuals may externalise funds through two key allowances regulated by the ****:

1️⃣ Single Discretionary Allowance (SDA)
• Up to R1 million per calendar year
• No tax clearance required
• Can be used for investments, gifts, or offshore spending

2️⃣ Foreign Investment Allowance (FIA)
• Up to R10 million per calendar year
• Requires tax clearance from ****

Together, these allowances allow an individual to move R11 million offshore annually.

For married couples, this effectively becomes R22 million per year if both partners utilise their allowances.

Why Investors Move Funds Offshore

The reasons vary, but the most common include:

• Diversifying away from a single economy
• Protecting wealth against currency volatility
• Accessing global markets and industries
• Investing in international property or equities
• Building offshore retirement portfolios

However, moving money offshore is not just about transferring capital.

It also introduces tax and estate planning considerations.

South Africa Taxes Worldwide Income

South Africa operates a residence-based tax system under the ****.

This means that South African tax residents are taxed on worldwide income and capital gains, including:

• Foreign dividends
• Offshore interest income
• Rental income from foreign property
• Capital gains on offshore investments

This is where many investors misunderstand offshore investing.

Moving money offshore does not remove the tax obligation if you remain a South African tax resident.

The Double Taxation Safety Net

To avoid investors being taxed twice on the same income, South Africa has signed Double Tax Agreements (DTAs) with many countries.

These agreements generally allow:

• Foreign tax paid to be credited against South African tax
• Allocation of taxing rights between countries
• Reduced withholding taxes on dividends and interest

Without these treaties, offshore investing could result in significant tax duplication.

The Estate Planning Trap

Another often overlooked issue is estate duty on offshore assets.

South African residents are subject to estate duty on worldwide assets under the ****.

In addition, some countries impose their own death taxes.

Examples include:

• UK Inheritance Tax (up to 40%)
• US Estate Tax (up to 40% with limited exemptions for non-residents)

Without careful planning, offshore assets can trigger tax exposure in multiple jurisdictions.

The Strategic Takeaway

Offshore investing is no longer a luxury for a few wealthy individuals.

It has become a core part of modern portfolio construction for South Africans.

But the key is understanding that offshore investing is not just about:

✔ currency diversification
✔ global returns

It is equally about:

✔ tax structuring
✔ estate planning
✔ regulatory compliance

The R11 million rule is simply the gateway.

The real value lies in structuring offshore investments correctly so that wealth created globally is protected and efficiently transferred to the next generation.

Gary Wilson
Financial Advisor | Wealth & Risk Specialist
Durban, South Africa

Compliance Gary Wilson
25/02/2026

Compliance Gary Wilson

Underwriting support Tia-Marie Pillay
25/02/2026

Underwriting support Tia-Marie Pillay

Claims and Underwriting Asanda Kunene
25/02/2026

Claims and Underwriting Asanda Kunene

Life Para planning Caitlin Mitchell
25/02/2026

Life Para planning Caitlin Mitchell

Office Manager and underwriting Bianca Hurbans
25/02/2026

Office Manager and underwriting Bianca Hurbans

Timothy Nicolas  Short Term and Health Specialist
25/02/2026

Timothy Nicolas Short Term and Health Specialist

Noel Pasupathi our Short term practice partner.
25/02/2026

Noel Pasupathi our Short term practice partner.

Behind every great insurance solution is a team that makes it happen.At Associated Broker, our strength lies in the peop...
25/02/2026

Behind every great insurance solution is a team that makes it happen.

At Associated Broker, our strength lies in the people who work diligently behind the scenes — ensuring every claim is handled, every policy is accurate, and every client receives the service they deserve.

From Claims to Underwriting, Para Planning, and Sales Support, this team forms the operational backbone of our client promise. Their attention to detail, accountability, and commitment to excellence are what enable us to deliver consistently at the highest standard.

If you need professional, responsive insurance support, our team is ready to assist.

📞 021 344 1960
✉️ [email protected]
🌐 www.associatedbroker.com

Address

The Chambers, Bishops Court, Corner Warrior And Main Hillcrest
Durban
3610

Opening Hours

Monday 08:00 - 16:30
Tuesday 08:00 - 16:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 16:30

Telephone

+27213441960

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