28/08/2026
🔄 CONSUMER EDUCATION SERIES | EPISODE #04
CAN I TRANSFER TO ANOTHER DEBT COUNSELLOR?
❌ MYTH:
“Once I've started Debt Review with a Debt Counsellor, I have to stay with them until everything is finished.”
✅ FACT:
Consumers under Debt Review can transfer from one registered Debt Counsellor to another.
The NCR itself lists the ability to transfer as a consumer right.
But there is something very important to understand:
🔄 TRANSFERRING DOES NOT MEAN CANCELLING YOUR DEBT REVIEW.
Your existing Debt Review doesn't simply disappear because you change Debt Counsellors.
A transfer means another registered Debt Counsellor takes over the administration of your existing Debt Review process.
🤔 WHY WOULD SOMEONE CONSIDER TRANSFERRING?
There could be many reasons:
❌ You cannot get hold of your Debt Counsellor
❌ You aren't receiving updates
❌ You don't understand what is happening with your matter
❌ Problems with creditors aren't being addressed
❌ Your legal process appears to have stalled
❌ You have lost confidence in the service you're receiving
Changing Debt Counsellors should never be about avoiding your responsibilities.
It should be about making sure your Debt Review is being properly managed and that you understand what is happening.
🚨 AND THIS IS IMPORTANT...
During last week's Scams & Serious Red Flags episode, we highlighted something we've encountered with consumers:
“You cannot transfer. You have to finish your Debt Review with us.”
Consumers should not be made to feel trapped simply because they originally applied with a particular Debt Counsellor.
You have rights.
But you also have responsibilities.
A transfer should therefore be handled properly.
📂 WHAT HAPPENS TO MY EXISTING DEBT REVIEW?
We'll unpack this throughout the next six days.
We'll explain:
✔ Why consumers transfer
✔ How the handover works
✔ Whether Debt Review starts again
✔ What happens to fees
✔ What happens to an existing proposal or court order
✔ What to do if your transfer is being resisted
✔ What to check before deciding to transfer
🤝 THINKING ABOUT TRANSFERRING?
Speak to us first.
We're happy to provide FREE guidance and explain how the process works and what you should consider.
And this is important:
You are under NO obligation to transfer to Debt Resolve Experts.
Sometimes you simply need someone to explain your rights and options.
No pressure. No obligation. Just honest guidance.
📱 WhatsApp: 067 754 8246
☎️ Office: 021 009 7099
💬 QUESTION OF THE WEEK
Have you ever tried to contact your Debt Counsellor and struggled to get answers?
Tell us about your experience below.
📅 Tomorrow: Why would someone consider transferring Debt Counsellors?
Knowledge Protects Consumers.
