CSR Debt Solutions

20/06/2026

04/06/2026

ENQUIRIES CONTACT DETAILS

Please note that should you require assistance, follow-up on your matter, or wish to escalate a query, you may contact our Escalation Department directly.

Telephone & WhatsApp Number:
062 192 4217

Email
[email protected]

When contacting the Escalation Department, kindly provide your full name, ID number, and a brief description of your query to assist us in resolving the matter as efficiently as possible.

We look forward to assisting you.

Kind regards,
Craig Michael Ross
Debt Counsellor | NCRDC4166

07/05/2026

Important Consumer Notice – NRA Consulting & CSR Debt Solutions

29/08/2025

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13/06/2025

*Judge Says No to Car Repossession*

The Western Cape High Court recently considered a case in which a Credit Provider sought a judgment to repossess a motor vehicle after the borrower defaulted on payments under a credit agreement coverer by the National Credit Act (NCA).

Before approaching the Court, the Credit Provider issued the required Section 129 notice, offering the borrower an opportunity to settle the arrears. The borrower responded, expressing willingness to make payment arrangements, but the Credit Provider insisted on no less than 50% of the arrears upfront and the balance within three months.

The borrower, citing financial distress, could not meet these terms and with the Credit provider being adamant in its demands, no agreement was reached and the Credit Provider proceeded with the repossession application.

The Court criticised the Credit Provider for failing to engage meaningfully with the borrower, noting that this approach conflicted with the spirit of the NCA and South African jurisprudence. It found the provider’s rigid demands reflected a power imbalance and highlighted the borrower’s genuine effort to settle the debt. As a result, the Court declined to grant the judgment for repossession holding that the borrower had not been given a fair chance to regularise the account.

05/06/2025

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22/04/2025

21/04/2025

Is Debt Review Hard?
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16/03/2025

Many South African homeowners are unaware that banks can install caretakers in their homes if they fall behind on payments. Learn how to protect your rights and stay informed.