SmartSure Twenty20

09/10/2026

What needs to happen before a claim can move towards settlement?

The required information must be received, the assessment completed and the necessary authorisation obtained.

Brokers play an important role by helping clients provide documents, following up on outstanding information and keeping communication clear.

Brokers, what claims question should we unpack next? Tell us in the comments.

08/10/2026

Do you know what excess applies to your policy?

Understanding your excess before you need to claim can help you plan for the costs you may need to pay.

Ask your broker to explain the excesses on your policy and how they could apply to a claim.

A little clarity now can help prevent surprises later.

07/10/2026

Waiting for a claim update? Missing information can hold up the next step.

Outstanding documents, incomplete estimates and delayed responses can all contribute to delays. Providing complete, accurate information early can help keep the process moving.

Ask your broker what is still outstanding and how you can help.

06/10/2026

An assessor or investigator has been appointed. Should you be concerned?

Their appointment does not automatically mean something is wrong. Assessors help evaluate the extent and value of a loss, while investigators help verify the circumstances surrounding a claim.

Understanding their role helps you know what to expect.

Have questions about an appointment? Ask your broker for clarity.

05/10/2026

Your claim is registered, but what happens next?

The next steps involve reviewing the claim, checking supporting documents and confirming what further information or assessment may be needed.

Knowing what to expect can make the process feel less uncertain.

Speak to your broker about the documents needed for your claim and what happens next.

24/09/2026

Our heritage is shaped by the people who carry our country forward.

This Heritage Day, Smartsure stands with all South Africans against gender-based violence. Because every woman and child deserves to feel safe - in their homes, their communities and their future.

Rooted in unity. United against GBV. 🇿🇦

04/09/2026

03/09/2026

What a day at the Festival of Motoring! 🏁🏎️

Smartsure had a fantastic time hosting our guests on the rooftop for a day filled with incredible cars, great company and plenty of fun.

A big thank you to everyone who joined us and made the day so memorable — and congratulations to our winner, TI Brokers🎉🏆

Thanks for spending the day with Smartsure. Until next time!

31/08/2026

Less time spent on administration means more time for the people who matter most: your clients.

From managing documentation and policy administration to providing dependable operational support, Smartsure works alongside brokers to help keep the process moving.

Because when the right support is in place, brokers can focus on building relationships, advising clients and growing their businesses.

29/08/2026

Complex risks need more than a standard response.

They require thoughtful analysis, clear communication and an experienced underwriting team willing to work through the details alongside the broker.

At Smartsure, we take a practical and collaborative approach to helping brokers navigate risks that need a closer look.