10/09/2026
AI is changing how claims are handled, but technology is only part of the equation.
In the latest episode of IN the Know from The Institutes CPCU Society, host Chris Hampshire, CPCU, CIC, AIM, speaks with Awais Farooq, Venbrook’s Chief Claims Officer, about where claims technology is headed, what AI can do well, and why experienced adjusters and human judgment remain essential.
Listen to the conversation ahead of Awais’s appearance at on October 20.
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