In order to provide a community environment, we will monitor our page daily to provide quick and prompt responses. If you have any account-related questions, or need to report fraudulent or suspicious activity, please contact us via telephone at (800) 289-4097. To ensure the safety and security of your account, we are unable to discuss account-specific information or fraudulent or suspicious activity on social media. Any content that you place on our page is posted at your own risk, and can be obtained and used by others. Because our page is public, never include any account, personal, identifying or confidential information, such as account, policy, or card numbers, user names, passwords, social security numbers, addresses, and/or phone numbers, in your posts. Our page may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy. You may only use our page for lawful purposes. You are solely responsible for any and all content you post. We take no responsibility, and have no liability, for any content you or any other user may post, including third-party links. User-posted content, including third-party links, does not represent the advice, endorsement, views, opinions, or beliefs of ACNB Insurance Services, and we make no claim of accuracy with respect to such content. You access any third-party website at your own risk, and we expressly disclaim any liability arising out of your access or use of any third-party website. We encourage all of our followers to share their thoughts and opinions on our page, and we expect that this will be done in a respectful manner. To make sure this is a productive and safe environment, we reserve the right, at our sole discretion, to remove a post if it contains
• Account-related or personally-identifiable information including, but not limited to, names, account or policy numbers, user names, passwords, social security numbers, street and email addresses, and phone numbers;
• Profane, obscene, inappropriate, disruptive or unrelated content;
• Indecent, sexually explicit or pornographic material of any kind – including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language;
• Threats; personal attacks; abusive, derogatory, or inflammatory language; defamatory, false, or libelous statements; or stalking or harassment of any individual, entity or organization;
• Discriminatory or hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation or disability;
• Anything that infringes on copyrights, trademarks, or other intellectual property rights or privacy rights;
• Spam;
• Links to third-party websites which could harm a user’s computer;
• Solicitations, third-party advertisements/links or personal promotions; or,
• Other posts that our social media team deems inappropriate. Repeated violations of these standards may cause the author to be blocked from our social profiles. We understand that social media is a 24/7 medium, however our moderation capabilities are not. We may not see every inappropriate post right away and are trusting in the maturity of our followers to ignore inappropriate posts, or respond politely. We will do our best to promptly respond to any general questions directed towards us, but we cannot guarantee that we will be able to respond to every question that is posted, particularly if the question is unclear or if it is posted as a comment to another post. Please be aware that by submitting any content to our page, you are representing to us that you are the owner of the content or that the owner of the content has granted you permission to use the content consistent with the manner and purpose of your use, that the content is accurate and is not misleading, does not violate any law or regulation, and that you were not compensated or received any consideration from a third party for the content. In addition, by posting comments, posts, tagged photos, videos, ideas, or any other content on our page, you are granting us the right to republish, redistribute, or otherwise use this content in perpetuity in any way we see fit, including for marketing purposes. Please note: ACNB Insurance Services will post photographs taken at agency-related events on this page. It is our policy not to tag individuals in photos, but allow other users to tag themselves and others in the photos. Please call (800) 289-4097 if you have any questions about our social media guidelines... To ensure the continued security of your account, do not submit any account-related information or questions via email.
