Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so pleas
e do not post account details, property address, telephone number or other personal information on public posts. For service related questions or concerns, please call 800-777-4001, or communicate with us via our secure messaging center after logging in to your account on www.pennymac.com. Respectful dialogue: Please keep the dialogue respectful. Note that abusive, offensive, unlawful, or repetitive comments will be removed and posters of such comments may be banned. Relevant posts: Please post comments that are related to the topic of the post or the purpose of the page. Comments that are not relevant to the posted topic, as well as unspecific, dishonorable or disparaging comments towards Pennymac or Pennymac employees will be removed. Old comments: We may periodically remove old comments due to the date of posting. Comment monitoring hours: Please note that we monitor messages from 8:30 AM to 5:00 PM Pacific Time. Pennymac employees: We welcome team-member engagement but only endorse comments and activities that are from Pennymac authorized social media team. Employees are encouraged to disclose their association with PennyMac so that the community is aware of any biases. Disclaimers: Facebook, LinkedIn, Twitter, Google+, YouTube and other avenues outside of www.pennymac.com are owned by third parties unaffiliated with Pennymac and we are not responsible for privacy and security policies at these sites or other third party sites that are linked to them. Pennymac Publication Rules: We A.R.E Pennymac: Accountable, Reliable, Ethical. PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of PennyMac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Pennymac reserves the right to change these guidelines at any time at its sole discretion. Pennymac is a national direct mortgage lender and servicer. We provide home mortgage loans and refinancing for everyone from first-time homebuyers to homeowners wishing to refinance into a lower rate, payment, or term. Pursuant to the requirements of Texas Administrative Code, Title 7, Section §81.200(c), you are hereby notified of the following: Consumers wishing to file a complaint against a Mortgage Banker or a licensed Mortgage Banker Residential Mortgage Loan Originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint Forms and Instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at: www.sml.texas.gov. Equal Housing Opportunity, PennyMac Loan Services, LLC, 3043 Townsgate Road, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953 (www.nmlsconsumeraccess.org). For a complete listing of state licenses and important notices, please visit www.pennymac.com/state-licenses. Some loan products may not be available in all states. Information, property type eligibility, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. Ask your loan officer for details. © 2025 Private National Mortgage Acceptance Company, LLC, Pennymac and all related marks are trademarks of Private National Mortgage Acceptance Company, LLC and/or its subsidiaries or affiliates. Third-party content is the property of its respective owners. All rights reserved. (01-2025)
