ClaimDOC

06/15/2026

Things got a little wild at ClaimDOC’s Family Fun Night! Our team and their families took over Blank Park Zoo for an evening of dinner, animal adventures, face painting, unlimited carousel rides and plenty of smiles. Thanks to everyone who joined us for such a fun, memorable night!

Check out more photos at 200600358@N08/albums/72177720334214737" rel="ugc" target="_blank">https://flickr.com/photos/200600358@N08/albums/72177720334214737

06/11/2026

When a child needs unexpected surgery, insurance shouldn't be the hard part. Member advocates like Lisa do the work behind the scenes to make sure everything is approved before surgery day — even on short notice.

Protecting the member experience isn’t just something we talk about. It’s what our member advocates deliver every day.

06/09/2026

A PPO discount of more than $300,000 doesn’t mean much if the original bill should’ve been $3,400.

On our latest ClaimTalk, CEO Ben Krambeck breaks down an outrageous medical claim that unraveled the moment someone started asking the right questions.

Before Part 2 drops later this month, catch the first half of Ben’s conversation with Brad Hansen, Cynthia Swanson and Danielle Young on how the health insurance industry became such a mess — and why egregious claims like this one led him to launch ClaimDOC.

Listen to it here: https://hubs.la/Q04kCQQB0

06/05/2026

Appendicitis is painful enough without a major bill on top of it. One DirectAccess+ member would have paid over $8,000 for treatment under a traditional PPO. Instead, they saved nearly $6,000, and the plan saved more than $28,000.

With DirectAccess+, clients and members achieve maximum protection and savings. To establish savings information, ClaimDOC analyzes commercial contract pricing from data disclosed by hospitals and health plans. Using Turquoise Health to find the median commercially contracted price, we ...

06/04/2026

What does the expansion of electronic medical records have to do with rising healthcare costs?

Find out on our latest ClaimTalk when Brad Hansen, vice president of provider relations at ClaimDOC, breaks down how a push for better documentation gave hospitals and health systems a solution to their shrinking revenue — more data and clinical detail to help them chase higher reimbursement.

Listen to it here: https://hubs.la/Q04kcbf20

06/02/2026

As we head into these hot summer months, we’re excited to celebrate this group that brings the heat every day. We’re proud to have them on the team!

06/01/2026

We closed out the month of May with a little mini-golf competition and, in true ClaimDOC fashion, the winner couldn’t be decided without a tiebreaker. After plenty of laughs and a few clutch shots, we officially crowned our top teams.

1st place: Alexis Velez, Fallon Heater, Ryan Beckett and Robin Saxon
2nd place: Donna Edge, Katie Heggen and Tristen Cummings.

Thanks to everyone who joined in and made it a fun one.

05/29/2026

The relationship between healthcare providers and payers has gotten so incredibly complicated. But how did we get here?

In the latest episode of ClaimTalk, our in-house experts Ben Krambeck, Brad Hansen and Cynthia Swanson join Danielle Young to explore how legislation, regulatory decisions and industry dynamics shaped the current state of the health insurance industry. Going back to the early '80s, they discuss how technological advancements, coding requirements, physician group ownership structures and misguided quality assessments played a role in driving up costs for the working American.

Their conversation takes a closer look at the history behind the system — and why understanding that history can help everybody make smarter decisions moving forward.

  Purchasing healthcare didn’t become this complicated overnight. So how did we get here? Our industry experts — CEO Ben Krambeck, Vice President of Provider Relations Brad Hansen and Vice President of Audit Services Cynthia Swanson — join ...

05/28/2026

Freestanding emergency departments are showing up more often in claims — at a significant cost to health plans. In her latest Audit Spotlight, Cynthia Swanson shares how our audit team identified excessive physician and facility charges at an FSED and helped the plan avoid more than $74,000 in unnecessary healthcare spend.



Read her article below.

Freestanding emergency departments (FSEDs) have evolved from a niche access point in healthcare to a fast-growing sector. They operate in at least 32 states and saw a 75% growth rate ahead of the pandemic. Today, high concentrations of ...

05/27/2026

Thank you to everyone who joined ClaimDOC at Carb Day at the Indianapolis Motor Speedway last weekend! It was a great opportunity to connect in the Arrow McLaren suite over food, drinks and conversation, with an incredible view of all the action on the track.

The day included pit and garage access, tours, the Wienie 500, and a concert featuring Counting Crows and Switchfoot — making for a memorable experience on and off the speedway.