Insurance Express

08/25/2023

Lighting the way: Each of this year’s winners has a distinct, modern and innovative take on an old-fashioned business.

08/28/2022

Verify customers information and transfer calls to a licensed agent to receive help.

06/10/2022

Insurance Express has been servicing our clients for over 30 years and we are seeking Licensed Customer Service Representatives. If you are looking to be part of a professional and growing organization this is a great opportunity to join our West Palm Beach team.

Position Description:

We are looking for a Customer Service Representative to assist our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and making policy changes. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Our ideal candidate should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.

Major Areas of Responsibility
Identify the customers’ needs and provide a solution in the most efficient manner to achieve client satisfaction
Execute policy changes
Process policy payments
Effectively manage large amounts of incoming tickets, calls & emails
Meet personal/team targets and performance quotas
Provide accurate, valid, and complete information by using the correct methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep accurate notes of customer interactions and verify customer’s contact information
Follow communication procedures, guidelines, and policies

Job Requirements
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Attention to detail, confidentiality, and accuracy are key requirements

Education and Experience
High school degree
440 – Customer Representative License or 20-44 License preferred but not required.

Job Type: Full-time

05/27/2021

We continue to grow and are looking to add Customer Service and Sales Agents to our team!
-Qualified Live Leads
-State of the Art Software
-Continued Education and Training
-Ins. Tech Leader in Florida
Contact Randy Stefano at [Email hidden] or respond to this posting!

We are hiring for an immediate need!

05/27/2021

Get ahead of the line…your Extra $300 in weekly Federal Pandemic Unemployment Compensation benefits ends June 26!
We are hiring all positions entry level to seasoned agents.
Act now before positions fill!
Insurance express will be hosting a special Job Fair June 9th 10 am to 3 pm. We look forward to meeting you!

03/01/2021

It is a beautiful day at Insurance Express and we have made it easier than ever for you to get the service you need! Whether it is filing a claim, making a payment or requesting a quote the new
https://insexpress.com/
Is here to help make your insurance process easy!

HOW CAN WE HELP YOU? Make a payment CLAIMS update mortgage info request coverage change request ‘proof of insurance’ add/remove vehicle request new quote upload documents Other service request You can now manage your account & submit requests right here! Try it now, it’s easy! Please click on ...

02/02/2021

Do you need Commercial Insurance? Insurance Express leverages our long-term relationships with the top insurance companies in the nation to provide comprehensive coverage at the most competitive terms.