07/11/2024
Information for Policyholders Impacted by Hurricane Beryl
TWIA is responding to Hurricane Beryl. If you were impacted by this storm, you can report a claim to TWIA 24 hours a day, seven days a week.
• Online: at www.twia.org/claims
• Chat: Use the 24-hour chat option on our claims webpage
• Text: Text “Hello” to (512) 645-2846
• Call: Call (800) 788-8247 and select option 1
Have your TWIA policy number, best contact information, and property damage details ready. Please note that TWIA cannot accept claims that are reported through email or fax.
The Policyholder Portal at www.twia.org/claims allows you to report a new claim, check the status of your existing claim, view and upload photos and documents, view payment details, and send messages to the team handling your claim.
Tips for a swift claims resolution:
• Review your TWIA insurance coverage:
o Understand your coverage limits and deductibles. Your agent can help explain this information.
o Remember: TWIA does not cover storm surge/flood damage, and flood insurance does not cover wind or hail damage.
• Take pictures or video of any damage to your property.
o Download an inventory form to fill out at www.twia.org/claims.
• Make temporary or minor repairs to prevent further damage (twia.org/claims/repairs).
o Keep receipts and records of payment.
o Do not begin making permanent repairs until you and TWIA have communicated about your damage.
• Stay in touch with us about your claim; this helps ensure it is resolved quickly.
• Be wary of out-of-state contractors who show up at your door unexpectedly.
o Learn ways to protect yourself from fraud at www.twia.org/claims/fraud and Texas Department of Insurance websites.
• Understand the windstorm building code requirements for your area (www.twia.org/windstorm-certification).
o Contact the Texas Department of Insurance Windstorm Inspections Program to schedule a free inspection for applicable repairs.
