05/15/2026
A few months ago, I shared a story that honestly wasn't easy for me to tell publicly:
After more than 22 years in financial services—and after giving numerous talks on fraud prevention—I almost fell victim to a scam myself.
I received a phone call while driving home. The caller ID showed American Express. The caller knew my name and claimed there were fraudulent charges on my account. The conversation sounded completely legitimate. The process mirrored real fraud prevention calls I had experienced before.
It wasn't until the caller asked for my full Social Security number that I stopped the conversation, hung up, and called American Express directly using the number on the back of my card.
The call was fake.
Even knowing what I know. Even working in this industry for decades. Even teaching people how to avoid scams—I still almost got caught.
I'm bringing this up again today because I just got off the phone with a client who unfortunately did fall victim to a similar scam.
Her email was compromised. Her bank accounts were accessed. And now begins the long, frustrating process of unwinding the fraud, securing accounts, changing passwords, disputing activity, and trying to restore a sense of security.
This is the reality we're living in now:
Fraudsters are advancing at an exponential rate. The emails, phone calls, websites, and even the voices on the other end of the line are becoming increasingly sophisticated and convincing.
And these scams are not only targeting vulnerable or uninformed people. They are fooling intelligent, experienced, cautious professionals every single day.
In fact, just this morning, I received a scam email that I recognized almost immediately—but I'll admit my cursor hovered over the hyperlink for a second before I stopped myself and verified the sender more carefully.
That moment reminded me how quickly these things can happen.
So this is simply another reminder to stay vigilant:
Slow down before clicking
Verify before responding
Never trust caller ID alone
Hang up and call back using a trusted number
Treat urgency as a warning sign
The people behind these scams are getting better every day.
We all have to stay sharp.