09/18/2026
We are pleased to share that our core processing vendor has resolved the technical issue that limited our access, and most of our systems are now back online.
What is working now
• Debit card limits have returned to normal.
• You can check your available balance at an ATM.
• Our staff can again access your account details and assist you.
What is still limited
• Home banking and the mobile app are not available yet. Those services are still being restored.
• Some in-branch transactions from today still need to be posted in the morning. Our team will complete that work as soon as we can.
Any transactions that occurred during the disruption are being validated and processed. If you notice an unexpected discrepancy over the next few days, or if you have questions, please contact us so we can review your account with you.
Our Marshall and Piggly wiggly branches will be open tomorrow during regular business hours from 9 am-12 pm, Along with the Madison branch being open additional hours tomorrow from 9 am - 12 pm.
Thank you again for your patience, support, and understanding. We truly appreciate your membership.
Common questions
Will I be charged a late fee if I cannot make my Avestar Credit Union loan payment because of the outage?
No. Late fees will not be assessed on Avestar Credit Union loan payments delayed because of this outage. We will not penalize you for something outside your control.
What happens if I receive fees because of transactions that occurred during the outage?
Once we can fully review member accounts, we will look closely at any fees that may have resulted from activity during the outage. Fees caused by the system outage will be reversed. Members should not be financially penalized because our system was unavailable.
Are my direct deposits and payments still processing?
Yes. Direct deposits, electronic payments, and checks continue to process. Payroll, Social Security, and other deposits are still posting, and scheduled electronic payments and checks are still being paid.
Is my information safe?
Yes. This outage was not a cybersecurity incident or data breach. Member information has not been compromised. The issue was with the availability of the system we use to access and process member accounts.
When will everything be available again?
Our system provider is still completing the restoration process. Teams have been working around the clock to restore remaining services, including home banking and the mobile app, as quickly and safely as possible.