National Consumer Voice for Quality Long-Term Care

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National Consumer Voice for Quality Long-Term Care Please note our Rules of Engagement for this page:
This site welcomes your comments and the expression of opinion, and we respect your right to disagree.

The National Consumer Voice for Quality Long-Term Care (Consumer Voice)'s mission is to represent consumers at the national level for quality long-term care, services and supports. That said, we are counting on you to follow some basic rules on our site:
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- We will delete any post that is derogatory toward an individual.
- If you have a question about an issue you are personally experiencing related to receiving quality long-term care, please contact us at [email protected] or send us a direct message. We check messages frequently and promise to respond quickly.
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- Our page administrators reserve the right to remove any comment at any time for any reason.
- Repeat violators will be banned from the site. Complaints or questions about Facebook posts should be directed to Tina Steier at [email protected]. Consumer Voice does not sponsor or endorse any content posted on this social media site by third party users.

10/23/2026

In honor of Residents’ Rights Month, in this episode we are sharing a conversation between Cindy and Ray, two long-term care residents and members of our Consumer Advisory Council, recorded at this year’s Consumer Voice conference. Drawing on their own experiences and clips from fellow residents, they discuss the state of food in long-term care: what’s going wrong, what’s working, and how residents have worked to improve the food in their facilities.

If you or someone you love is dealing with issues around food in a long-term care facility, you’re not alone. There are things you can do. Keep track of what’s happening, document your experiences, bring your issues up with facility staff, get your resident or family council involved, and reach out to your local long-term care ombudsman program. For more information on how to advocate for better food in long-term care, read Consumer Voice’s issue brief, More Than a Meal: Why Food Quality Matters in Long-Term Care. https://bit.ly/4kb0KC3

Listen on:

Apple Podcasts: https://bit.ly/4keK24N
Spotify: https://bit.ly/4i4494h
SoundCloud: https://on.soundcloud.com/L4dMISJfMv4zJU2Jwf
YouTube: https://youtu.be/0-_n4C9dwlA
Website: https://theconsumervoice.org/pursuingquality/

10/02/2026

October is Residents’ Rights Month!

Today is the first day of Residents’ Rights Month! Join us throughout October as we discuss the importance of high quali...
10/01/2026

Today is the first day of Residents’ Rights Month! Join us throughout October as we discuss the importance of high quality, healthy, and tasty food for residents of long-term care, and the need for residents’ rights to be protected and respected as a whole.

Living doesn’t stop in long-term care, so respect and dignity can’t either. Learn more: https://theconsumervoice.org/2026-residents-rights-month

09/03/2026

From resolving care disputes to reporting neglect, learn how a long-term care ombudsman protects the rights and safety of nursing home residents.

08/28/2026

A new episode of the Pursuing Quality Long-Term Care podcast is now available!

Long-term care residents don’t give up their rights when they move into a nursing home or assisted living facility, and that includes their right to vote. In this episode, we break down what laws and regulations protect residents, the barriers residents commonly face when voting, and how residents, families, and advocates can ensure residents are able to access their right to vote.

With midterm elections coming up, we discuss what facilities should be doing to help ensure this election season goes smoothly, and we talk about best practices when it comes to voting.

We also highlight resources that Consumer Voice has available to residents, families, and advocates on our webpage. You can find these resources by visiting https://theconsumervoice.org/voting-rights/.

Listen on:
Apple Podcasts: https://bit.ly/4gYppb2
Spotify: https://bit.ly/3T0keOE
SoundCloud: https://on.soundcloud.com/6eJFXeoHAqYUZv95G8
YouTube: https://youtu.be/od-PUDIjkoQ
Website: https://theconsumervoice.org/pursuingquality/

These resident experiences reveal systemic problems, but also opportunities for change. Good food is possible and transf...
08/21/2026

These resident experiences reveal systemic problems, but also opportunities for change. Good food is possible and transformative. Read our new issue brief, More Than a Meal, to explore examples and learn how to take action: https://theconsumervoice.org/wp-content/uploads/2026/06/Food-Pull-Out.pdf

Many long-term care residents report meals that lack freshness, nutrition, and flavor. Consumer Voice’s new issue brief ...
08/17/2026

Many long-term care residents report meals that lack freshness, nutrition, and flavor. Consumer Voice’s new issue brief highlights facilities that get it right and shows how residents and families can advocate for better food.

Learn why meals matter:https://theconsumervoice.org/wp-content/uploads/2026/06/Food-Pull-Out.pdf

In a national survey of 450+ residents, many reported food that was cold, unappealing, or didn’t meet their medical or c...
08/14/2026

In a national survey of 450+ residents, many reported food that was cold, unappealing, or didn’t meet their medical or cultural needs. Consumer Voice’s issue brief, More Than a Meal, breaks down what residents are experiencing and what needs to change.

Read the issue brief and share to raise awareness:https://theconsumervoice.org/wp-content/uploads/2026/06/Food-Pull-Out.pdf

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