IDB Global Federal Credit Union is a member of the highly regulated financial institution industry, which requires us to follow the Social Media Policy linked here:
https://www.idbglobalfcu.org/accounts/disclosures.htm
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Overview:
Our social media channels and community platforms are intended as an open forum for IDB Global Federal Credit Union, its members, and prospective members. We welcome member and non-member engagement as a means of sharing experiences, suggesting improvements, and contributing to conversations or asking general questions about our products and services. We're open to all feedback, and our Member Service Team will do their best to address each and every comment and provide prompt assistance. While we do want to maintain an open forum, we ask that you treat each other and our employees with respect. Please refer to our moderation guidelines below when interacting with us via social media channels and community platforms. Our social media channels and community properties are public, which means anyone can see your content posted to these platforms, and such content can appear on search engines such as Google or Bing.
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Member Privacy:
To protect your privacy, please do not post sensitive personal information such as your member number, account numbers, date of birth, phone number, email address, address, or other contact information on social media channels and community platforms. Because we value the security of your personal information, except for responding to you by name or posting winner names as related to, or identified with, giveaways, contests, or other promotions, we will not post your personal information and will not be able to answer account-specific questions on our social media sites. Remember that IDB Global Federal Credit Union will never ask you for personal information through social media channels or other community platforms. If we require additional information, the user will be contacted through a direct or private message. For matters needing immediate review, account-specific issues or matters requiring personal information, please contact us at 202-623-3363 or via methods outlined on our contact page: https://www.idbglobalfcu.org/contact/index.htm
** Any posts that include account information, personal information, or other secure information will be removed or hidden for the protection of the member. We may also suggest to a member that they remove their post as well, for their own safety and protection.
