01/27/2026
āļø Against All Odds, Southwest Takes the Crown š
2025 was no smooth ride for airlines ā from controller shortages to tech meltdowns. But Southwest Airlines soared above the turbulence, landing the top spot in WSJās Airline Scorecard, ending Deltaās 4-year streak.
For an anxious flyer like me, I take these reviews to heart.
Fewest complaints ā
Lowest tarmac delays ā
Cancellations under 1% ā
While others scrambled, Southwest streamlined, invested, and executed.
š Meanwhile, American & Frontier? Tied for last.
In aviation, resilience is everything.
The winner has spent billions improving its operationsāwhile navigating a corporate shake-up and revising its strategy. And the best airline isā¦