03/07/2025
Excellence in customer experience begins with innovation, ex*****on, and the right people. Support Services Group is honored to be recognized at the 19th Annual Stevie Awards for Sales & Customer Service, earning 18 distinctions.
In this edition, we were awarded Gold for Customer Service Training Team of the Year, recognizing the outstanding work of our training teams in the Philippines and Mexico. This award reflects our investment in developing skilled, high-performing teams equipped to meet the industry's demands.
We are also proud to celebrate Carlos Asim Gonzalez, who was awarded Gold for Contact Center Manager of the Year. His leadership and commitment to operational excellence define the standard of service we strive for at SSG.
SSG was further recognized with Silver for Contact Center of the Year. Judges praised our strong reputation in the BPO space, leadership insights, and AI-driven ex*****on, as well as our ability to integrate technology and governance strategy.
Another Silver was awarded for Best Customer Engagement Initiative, reinforcing our ability to deliver meaningful and effective customer interactions that drive brand loyalty.
Additionally, we were awarded as one of the top Outsourcing Providers of the year, with judges recognizing our culture-driven success, client-first approach, and AI-powered transformation. Our ability to scale solutions, integrate real-time analytics, and enhance ex*****on sets us apart in a competitive industry.
None of this would be possible without our global teams' extraordinary talent and dedication, whose commitment to excellence continues to push SSG forward.
