First Solution Management Services

01/12/2022

We are hiring for our Pakistan office for the following criteria
Job Location: Lahore - Islamabad Pakistan
Salary: PKR 50,000 - PKR 75,000
Job Status: Full Time

Debt Management Services For Every Need TOTAL CLIENTS DELINQUENT DEBT ACCOUNTS TOTAL EMPLOYEES DEBT PORTFOLIO Click For More Offshoring is your solutionHave you considered offshoring your debt collections and not feeling any financial risk? With decades of relevant expertise and virtues to contribut...

10/08/2021

Some organizations view the relationship with a customer as black and white, however, that’s not all there is to it. Using the insight by opting to recognize the human on the other end of the phone can lead to greater returns for your clients. This is done by putting care into how you interact with a customer hence, allowing for amicable resolutions, that meet the needs of both the client and the customer.

09/17/2021

This is second in a series of posts on communication in collections. The second topic is empathy.

Empathy is the single greatest tool in the arsenal of a successful collector. Sympathy, however may have a damaging effect on all the good will created to reconcile a delinquency. Sympathy can create the impression that we are looking down on the customers, which in turn can lead to a negative response and eventually, to lack of any future contact. Understanding the frustrations that can arise with being a debtor, paired with an empathetic relationship management can create settlements that will leave all parties in a better situation.

09/09/2021

This is a first in a series of posts on communication in collections. The first topic is Listening.
i. While on a call, listening is one of the most important skills an agent should strive to develop. Listening attentively to customers provides the agents, a deeper insight into how amenable solutions can be reached for settling accounts. Listening establishes the opportunity to create more conducive scenarios with returned calls, as the customer appreciates being more than a number on an excel sheet. More information at the agents’ disposal provides opportunities to craft better strategies in order to focus on the next wave in collections development and customer centricity.

09/06/2021

Enjoy The Weekend.

09/02/2021

In Collections, one agency might struggle with a portfolio while the other may thrive in it. The key to truly cracking a portfolio open, is to analyze portfolio data to gain insights that can help improve campaign development. First Solutions carefully examines the trends that arise when handling a portfolio. This helps to develop personalized strategies for each of our clients, which in turn, allows us to enhance performance and to increase the average returns on a portfolio that has seen better days. This is done through a team of analytics experts combined with the latest data tools, hence allowing us to find the exact metrics in order to put together the perfect strategies.

08/24/2021

It’s no secret that the use of technology has greatly improved the collection industry. It is also a known fact that using data can lead to a substantial boost in productivity. It can bring about a much more efficient time management for the agents, as they are able to reach the right party on their very first contact attempt. Having the wrong contact data can be fatal to an organization as it can lead to compliance errors that may have a drastic impact on returns. No organization wants to be in a situation where bad data leads to TPCS or no answers. That is why it is vital to use new technology entering our industry, to improve the data flow, so as to have the most accurate and compliant contact information at one’s disposal for the campaigns.

08/18/2021

It is no secret that Collections is a high stress industry where agents must always be vigilant and on their toes. That makes it vital to ensure that the agency has the right framework in place, to help agents develop their skills and develop new strategies to increase productivity. By monitoring agent performance through speech analytics, FSDM can greatly assist agents to pinpoint trouble areas. It can develop training strategies to help them remedy weak points, enhance new skills, and maximize their productivity. By investing time and resources into agents, the agency is able to create a culture where the collectors are given the proper tools to grow themselves. This in turn would provide better and enhanced performance which will subsequently improve agency goals.
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08/16/2021

The Collections industry has initiated a shift towards an uncharted future. A major segment of that future comprises of the fact that a new approach is needed to truly meet the needs of our clients. And that is simply - bringing empathy into the calling process and recognizing that everyone is struggling for a solution. People want to count on someone, to help them through their delinquency and assist them through the process. Taking out time to empathetically listen to customers and to attend to their struggles. Helping to find a solution where obligations can be met, without being left in a position, worse than before. It’s about acting as counsellors to help with the outstanding balances, by giving them the tools required to better manage their delinquent debt and meeting the client’s needs. The Collection process works best through empathising with the customer’s situation and thus understanding the human psyche on the other end of the line.

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07/25/2021

What do you know about offshoring?

Offshoring is a growing business trend where the right investment can lead to an increase in ROI as a result of better services.

First Solutions' CEO, Moeen Khan wants to let you know more about “Offshoring” and what we do in the ACA International, the Association of Credit and Collection Professionals, Collector Magazine, July / August issue.

Follow link below to know more about the article,
https://fsdmus.com/is-offshoring-the-answer/


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07/22/2021

In this current age, Data is power that contains knowledge about certain individuals details, especially when dealing with their financial standings. Within the Finance industries, whether it be a bank, an investment firm, or a collection agency, Data Security is crucial in keeping their client’s data safe, providing remote access and keeping it impervious from virus, hackers, identity theft and many other unforeseen digital threats.

There are strict IT Processes placed to avoid human and other errors that may cause loss of information. In a collection agency such as ours, we follow the 3Ps to keep Client’s sensitive Data private and permit limited access to log in, monitor and review the information.

First Solutions follow strict IT security guidelines and procedures for each client’s requirements as well as the region’s laws & regulations. This is where we see an opportunity to constantly upgrade and aim to be technologically advanced towards success in our industry.

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07/14/2021

Is "Digital Transformation" what your Company "Needs"?

In many cases, “Yes” is the answer. 2020 has transformed many industries, and encouraged them towards Digitalization. Many organizations such as ours, First Solutions have benefitted from investing in Digital Solutions.

Our agents overall performance and productivity has shown major improvements since the deployment of these solutions. The real-time technology has provided accurate data analysis and shown progress in our recovery process

These technologies have helped the agency decrease of collection cost, effectively helped in their KPIs, enhance customer & collections service and continuously improve call quality.

Using our automated reporting system where daily, weekly and monthly analysis are generated for us to use in the continuous enhancement of our offerings.

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